My Tickets

The MyTickets screen provides a consolidated view of all active tickets that are executed by current logged in user in. This screen helps users quickly monitor ticket status, ownership, and progress, enabling efficient tracking and timely resolution.
Figure 1. My Tickets

Filter

Tickets can be filtered by clicking on 3 dots and apply filter as per requirement like below screenshot.
Figure 2. Filter

Action

Logs

The Logs provide a complete record of all actions performed on a ticket. This includes status changes, updates, status reasons, remarks, and logged by service.

Logs are generated by services to ensure transparency, traceability, and accountability throughout the ticket lifecycle. To View logs, click on highlighted button like below screenshot
Figure 3. My Tickets
Logs display all activity related to a ticket, including updates, status changes, log Datetime, remarks and service name which has taken action, in chronological order.
Figure 4. Ticket Summary