Assigned Tickets

The Assigned Tickets screen provides a consolidated view of all active tickets that are executed by the organization's group of us.

This screen helps users quickly monitor ticket status, ownership, and progress, enabling efficient tracking and timely resolution.
Figure 1. Assigned Tickets

Filter

Tickets can be filtered by clicking on 3 dots and applying filter as per requirement like below screenshot
Figure 2. Filter

Action

Logs

The Logs provide a complete record of all actions performed on a ticket. This includes status changes, updates, status reasons, remarks, and logged by service.

Logs are generated by services to ensure transparency, traceability, and accountability throughout the ticket lifecycle. To View logs, click on highlighted button like below screenshot
Figure 3. Logs
Logs display all activity related to a ticket, including updates, status changes, log Datetime, remarks and service name which has acted, in chronological order.
Figure 4. Ticket Summary