Perform Ticket Analysis
iAutomate helps in identifying the automation candidates by ingesting, processing and analyzing the nature of tickets generated in the IT Service Management tool. To perform the analysis, it is imperative that the user has access to the ticket dataset which needs to be uploaded to the system. To do that, perform the following steps:
- Launch the web browser and provide the HCL iAutomate Web Portal URL.
- HCL iAutomate instance URL - https://demo-iautomate-analysis.dryicelabs.com/.
Figure 1. SaaS based Ticket Analysis – Sign in Page .png)
- Enter the registered Email Id and Password and click Sign In. The
following screen appears:
Figure 2. SaaS based Ticket Analysis – Analysis Page (SAAS-Analysis User View) 
Figure 3. SaaS based Ticket Analysis – Analysis Page (SAAS-SME User View) 
- Under the Analysis tab, the user has two options-
-
Create Analysis
-
Analysis List
-