iAutomate (Add-on)
iAutomate is a smart automation tool designed to simplify and speed up IT operations. It uses Artificial Intelligence, Machine Learning, and Natural Language Processing (NLP) to help automatically resolve issues like incidents, service requests, change requests, and system events. By understanding the context of a problem, it suggests the best solutions and can even carry them out on its own — making "zero-touch" issue resolution possible. iAutomate also recommends helpful knowledge articles from both internal and external sources to support human agents. If no automation exists for a problem, it finds relevant scripts or code for experts to review, adjust, and save for future use.
This guide provides you with an overview of iAutomate and its features and benefits. It also provides an architectural overview and talks about various configurations and end user activities in brief.
This guide provides information regarding KRS in which users can change root user password for different authentication types and rotate encryption key after KRS login.
This guide introduces you to the key concepts of iAutomate and describes how to use the product. It provides an overview of the end-user interface and instructions to perform different tasks. This guide is intended for the iAutomate end-users working towards resolution of IT support tickets.
This guide provides instructions to install iAutomate. It includes the pre-installation and the installation procedures for HCL_iAutomate. This guide also provides summary material about additional servers and optional post- installations and references to the other documents for detailed information.
This guide instructs on how to install and configure iAutomate. These instructions also include the configuration procedures for the product.
iAutomate API guide provides documentation and instructions on how to use its application programming interface (API), including details on the functions, parameters, and endpoints available for developers to interact with the API.
This guide describes the integration process of Ansible Inside Integration with iAutomate, and it includes Installing Ansible Inside Wrapper Component, Configuring the Ansible Insider Wrapper on Ansible Server, and End to End Execution.
This guide provides instructions to enable integration with various ITSM and Runbook Automation tools, while configuring iAutomate.
This guide provides instructions to install the prerequisites required for iAutomate. This includes the installation of MongoDB and Solr for both HA (High Availability) and non-HA modes as well as generation of certificates for authentication and authorization purposes.
This lab manual provides infrastructure administrators, installation and configuration administrators, and end users with detailed instructions on how to install, configure, and use iAutomate. It is divided into modules, each containing an introduction and lab exercises. The manual also references additional servers, post-installation steps, and other documents for more information.
Self-Service Ticket Anaylsis Guide
This guide introduces you to the key concepts of self-service driven ticket analysis via iAutomate and describes the stepwise process use the product. It provides an overview of the end-user interface and instructions to perform different tasks.
This guide provides instructions to troubleshoot some of the commonly occurring issues along with the resolution steps. This information is intended for administrators responsible for installing, configuring, and supporting iAutomate product.