Preface
This section provides information about the HCL iAutomate – Self-Service Ticket Analysis User Guide and intended for the users interested in analyzing the automation potential via iAutomate.
This guide introduces you to the key concepts of self-service driven ticket analysis via iAutomate and describes the stepwise process use the product. It provides an overview of the end-user interface and instructions to perform different tasks.
The following documents can be referenced in addition to this guide for further information on the iAutomate platform.
- HCL iAutomate Introduction Guide
Conventions
The following typographic conventions are used in this document:
Conventions
| Convention | Element |
|---|---|
| Boldface | Indicates graphical user interface elements associated with an action, or terms defined in text or the glossary |
| Underlined blue | Indicates cross-reference and links |
| Italic | Indicates document titles, occasional emphasis, or glossary terms |
| Courier New (Font) | Indicates commands within a paragraph, URLs, code in examples, and paths including onscreen text and text input from users |
| Numbered lists | Indicates steps in a procedure to be followed in a sequence |
| Bulleted lists | Indicates a list of items that is not necessarily meant to be followed in a sequence |