Analysis List

View the ongoing and previous analysis details.

  1. The status of the ongoing analysis and outcomes of the previous analysis are available under the Analysis List section.
    Figure 1. SaaS based Ticket Analysis – Create New Analysis (cont.) (SAAS-Analysis User View)

  2. Click icon to filter out the analysis based on name.
  3. Click under Status, to view the real-time stage-wise progress status of the analysis.
    Figure 2. SaaS based Ticket Analysis – Status
  4. Click to view the details. It takes the user to the Dashboard page.
  5. Click to download the ticket data that was used to perform the analysis.
  6. Click to download the CSV report. The icon appears only when the Ticket Analysis and Runbook Recommendation stage is completed.
  7. If the logged in user is a SAAS SME, then there’s one more option for the user to provide feedback. Click on to provide feedback on the recommendations on the corresponding analysis.
  8. To view the analysis report, click View Report. The user is available with different sets namely-