User is not authorized to access iAutomate

Table 1. Base UI: Scenario 5
Issue Description User is not authorized to access iAutomate
Modules Impacted Web Application
Probable Root Cause Key Rotation Service (KRS) may not be working
Related Documentation Troubleshooting Steps for Key Rotation Service (KRS)

Resolution Steps:

  1. To validate if KRS is working, check if KRS WSDL is loading by to URL http://<LB IP>:<port>/KeyManagement.svc.
Figure 1. Key Rotation Service
C:\Users\mishra_as\Pictures\a3.png
  1. If the user gets Bad Request message, it means that KRS is not working.
  2. Refer to Troubleshooting Steps for Key Rotation Service (KRS) (Web API component) for more information.