Troubleshooting Steps for iKnowledge

iKnowledge is the component that helps in fetching Knowledge articles based on a specific ticket context or a search query provided by the user. In a scenario where no articles are returned from existing internal repositories, iKnowledge automatically fetches the results from web-based data repositories. It is developed using python and is hosted on Apache Web Server as a service under the name HCL.iAutomate.iKnowledge.