Unable to open Chat popup for AEX

Table 1. Base UI: Scenario 14
Issue description Unable to open chat popup on Tickets screen due to content blocked.
Modules impacted Web application
Probable root cause

AEX URL needs to be added in config.

Figure 1. Chat popup blocked

Resolution steps:

  1. Go to page Advance Configuration-> Google Custom Search API/AEX API Details and click on AEX API tab. Copy the value of AEX URL.
  2. Go to Web.config of BaseUI.
  3. Search for key ‘Content-Security-Policy’
  4. Now paste the value frame-src <AEX URL>, at the end of the value of this key.
  5. Eg: <add name="Content-Security-Policy" value="default-src 'self'; font-src 'self' data: fonts.gstatic.com; script-src 'self' data: https: data: http:; connect-src * 'self'; img-src * 'self' data: https: data: http:;object-src 'none';frame-src https://aexurl.;" />