iAutomate website took too long to respond

Table 1. Base UI: Scenario 1
Issue Description

iAutomate website took too long to respond.

Figure 1. Website Not Working
Modules Impacted Web Application
Probable Root Cause Issue with IIS

Resolution Steps:

  1. Ensure that IIS is running on the Web Server
  2. Ensure that iAutomateAppPool is running under the Application Pools
  3. Ensure that HCLiAutomateBaseUI, HCLiAutomateWebAPI, HCLiAutomateKRS is running under sites section