Making Collection

  1. Select Knowledge Spaces from the left hamburger menu and click + Add New Collection as shown below.
    Figure 1. Add New Collection
  2. Fill in the fields as shown in the image below, toggle to Custom as indicated, and then click Save.
    Name of Collection Description Source
    closedtickets closed tickets from servicenow servicenow
    Note:
    First, use the values shown in the image to create the collection, and then use the values from the table(Create Collection) for the remaining collections.
    Figure 2. Create Collection
  3. Similarly create another collection as shown in step 2 with below values.
    Name of Collection Description Source
    knowledgearticles Knowledge articles from servicenow servicenow
    assignmentgroup assignment group from servicenow assignmentgroup