Starting a Conversation

Text-based

  1. Type your response in the chat box, as shown in BigFix AEX and click to initiate the conversation.
    Figure 1. Using BigFix AEX: Text input
    Note:

    BigFix AEX can accept free form input in the form of text or voice statements.

  2. BigFix AEX in Microsoft Teams is fully text based and you can ask questions in the text bar.
  3. BigFix AEX will respond to user queries in the same chat window in Teams where the user can continue the conversation.
    Figure 2. Using BigFix AEX in Teams

Voice

  1. To talk to BigFix AEX, select as shown in Using BigFix AEX .
    Figure 3. Using BigFix AEX
  2. Click Allow to confirm the use of a microphone.
    Figure 4. Using BigFix AEX: Microphone Confirmation Popup

  3. The microphone icon turns dark blue, prompting the user for voice input. Post which the user can go ahead and talk to BigFix AEX. In this mode BigFix AEX responds using voice output along with the textual responses.
    Figure 5. Using BigFix AEX: Voice Input

Image upload

Users can upload the image of the issue/query while conversing with BigFix AEX.

  1. Click to upload an image. Image formats supported are .jpg or .png.
  2. Once the image is uploaded, BigFix AEX comprehends it and responds as shown in the following figure:
    Figure 6. Using BigFix AEX: Image Upload