Introduction

This Guide provides steps for administrating and configuring BigFix AEX. The readers are advised to read the “ Introduction to BigFix AEX Guide ” to get an introduction to the platform and its usage before starting with this guide.

This document is intended for use by the users involved with administering and configuring the BigFix AEX platform.

The BigFix AEX Admin Guide is distributed under the following topics:

• BigFix AEX Cognitive Console Overview
• Getting Started with BigFix AEX Cognitive Console
• Read Only Console
• Usecase Design Console (UCD Console)
• Conversation Designer Console
• Drag and Drop Workflow Builder
• Knowledge Management & Ranking Console
• Proactive Notifications (Scheduler Module)
• One Click Connectors
• SOP Console Translator
• Navigation Assistant
• Configurable Chat History
• Delivery Options
• Global Announcement
• Support Page
• Maintenance
• Voice Chat
• Cognitive Analytics
• Backup & Restore
• Microsoft Teams Adaptive Card Support
• Data Erasure Request
• Agent Assist - Overview
• AEX Studio
• Agentic AI
• Bot Management Console
• TaskMaster Functionality
• Signing Out of the Cognitive Console