Getting Started with BigFix AEX

To start interacting with BigFix AEX, a user should have the log-in credentials and the URL in place. If BigFix AEX is integrated with your organization’s Single Sign On (SSO) or Active Directory Federation System (ADFS), you can use your organization credentials to log in.

If the ADFS integration does not exist, you need the credentials to start interacting with BigFix AEX.

To do that, please contact your organization’s admin or drop an email to BigFix AEX Support Group at BigFix AEXPSSupport@hcl.com .

Follow the instructions below to understand how to sign in to BigFix AEX:

1. To sign in to BigFix AEX in a Web environment, type the URL in the browser address bar.
2. It redirects the user to its organization’s Active Directory (AD) SSO login page. Log in using the organization credentials.
   Note:

   For a seamless experience we recommend using Chrome Ver.49 or above.
3. Enter the organization’s log-in credentials.
4. If multi-factor authentication is enabled, you are to follow the required steps as defined by your organization policies.
   Note:

   Steps involved during the authentication on SSO page may vary with the organization policy, which may include Multi-Factor Authentication mechanisms like OTP generation.

In the absence of ADFS integration, use the credentials shared with you to sign in to BigFix AEX.

On successful authentication, the user is redirected to BigFix AEX chat console where BigFix AEX greets the user as shown in BigFix AEX Home Page