Welcome
Working with Platform
This section describes the Data Pipeline for streamlined data flow, leveraging Customer One View for unified profiles, and orchestrating campaigns to drive targeted engagement.
Campaigns
Campaigns in HCL CDP are Engagements, designed to boost brand awareness, enabling you to reach and convert users into potential customers.
Campaign Channels
Overview of supported channels in HCL CDP and core elements used during campaign setup.
Web Push Notification
This page talks about Web Push Notification channel in HCL CDP and what are the pre-requisites to run Web Push Notification campaigns.
FAQs
This page explains the frequently asked questions related to Web Push Notification.

Getting Started
Welcome to the documentation for HCL CDP, where you can find information about how to install, maintain, and use this service.
Installation
Learn more about HCL CDP installation and deploying core components of the product.
Administration
Learn about how to configure, manage, and maintain HCL CDP environments. It includes details on system setup, user management, permissions, integrations, and troubleshooting, ensuring seamless operation and efficient deployment of your continuous delivery processes.
Working with Platform
This section describes the Data Pipeline for streamlined data flow, leveraging Customer One View for unified profiles, and orchestrating campaigns to drive targeted engagement.
- CDP Overview
  This page talks about the importance of CDP and its benefits.
- Data Pipeline
  Data Pipeline enables seamless data flow by managing events, integrating data sources, and configuring destinations for unified and actionable customer insights.
- Customer One View
  This page introduces Customer One View, a feature designed to provide a comprehensive analysis of customer traits, actions, and engagement history for enhanced understanding and efficiency.
- Campaigns
  Campaigns in HCL CDP are Engagements, designed to boost brand awareness, enabling you to reach and convert users into potential customers.
  - Segments Overview
    This page provides a detailed explanation of segments, their use cases, and types in the HCL CDP Marketing Automation platform. Segments allow marketers to automate user targeting, reduce manual errors, and drive higher conversions through precise audience categorization.
  - Campaign Channels
    Overview of supported channels in HCL CDP and core elements used during campaign setup.
    - SMS
      This page explains about the SMS channel in HCL CDP.
    - Email
      This page talks about the Email channel in HCL CDP and what are the prerequisites to run Email campaigns.
    - App Push Notification
      This page talks about App Push Notification channel in HCL CDP and what are the pre-requisites to run App Push Notification campaigns.
    - WhatsApp
      This page talks about Whatsapp channel in HCL CDP and what are the pre-requisites to run Whatsapp campaigns.
    - Web Push Notification
      This page talks about Web Push Notification channel in HCL CDP and what are the pre-requisites to run Web Push Notification campaigns.
      - Add a Web Push Notification
        This page explains how to create a Web Push Notification for Android using HCL CDP Marketing Automation Platform.
      - Add a Default Web Push Notification
        This page explains on how to create a Web Push Notification for Android using HCL CDP Marketing Automation Platform.
      - FAQs
        This page explains the frequently asked questions related to Web Push Notification.
    - External API
      This page explains the simplified ways to configure External APIs and create engagement.
  - Advanced Campaign Features
    This section provides an overview of advanced functionalities in the Customer Data Platform (CDP), including A/B testing to compare campaign effectiveness, and exporting audience data to channels like Facebook and Google Ads. It offers detailed guidance on setup, configuration, and integration to enhance campaign performance and data management.
Insights and Actions
This section details unify real-time dashboards and AI-driven intelligence to transform data into impactful outcomes.
Integrations
HCL CDP comes with predefined APIs like get profile and data ingestion APIs.
Settings
This section allows configuring product label, setting frequency caps, and so on.
PDF

FAQs

This page explains the frequently asked questions related to Web Push Notification.

Q1: Why is there a difference between the number of web push notifications sent and the impressions?

This difference can occur due to:

The user logging in only after the notification expired.
The user's device not running a browser.
A failure in the communication between FCM (Firebase Cloud Messaging), the browser, and the operating system.
The user disabling notifications on their device.

Q2: Which browsers and versions are supported by HCL CDP?

HCL CDP supports:

Chrome: Version 42 and above
Mozilla Firefox: Version 44 and above
Opera: Version 25 and above

Q3: Can we track subscribed users who don’t visit the website after integrating HCL CDP SDK?

No, users who don’t visit the website after the HCL CDP SDK is integrated will not register the service worker on their devices. If the previous service provider uses a different payload structure or doesn’t support HCL CDP's structure, users won’t receive web push notifications. As a result, HCL CDP cannot track impressions even if users see the notification.

Q4: Why didn’t the web push notification get delivered?

Web push notifications may not be delivered due to:

Frequency Caps: Notifications fail when the frequency cap limit is exhausted. Frequency caps are set daily, weekly, monthly, or over a lifetime. Only users whose frequency cap value is >0 will receive notifications. For more information about Frequency Caps, refer here.
Personalization Failure: Engagements fail if a parameter in the user's profile is missing. For example, if a user has no registered premium amount, they won't receive notifications requiring that parameter.
FCM Failure: Notifications fail due to issues with Firebase Cloud Messaging (FCM).
FCM/APNS Configuration Issue: Errors occur if the web configuration for push notifications is disabled, the APNS certificate isn’t generated, or FCM is incorrectly configured.
Unsubscribed Users: Notifications fail if the user has unsubscribed from receiving push notifications.
Other Issues: This includes system failures, server crashes, or campaign-related errors.

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