Forgot user password for the Commerce Lab

You can reset your Commerce Lab password if you forgot the Commerce Lab login password.

Before you begin

  • Inventory
    If you are running a standalone inventory (without the transaction server), the forgot password link will not be available.
  • Identity service
    If you are running a standalone Identity service, users will receive a link on their registered email ID, and following that link, an Identity service user can reset their password.

Procedure

  1. Open the Commerce Lab: https://tooling.mycompany.com/tooling.
  2. Click Forgot password.
  3. In the Username field, type Commerce Lab username.
  4. Click Submit.
  5. Click Enter Validation Code.
    Note:
    • Inventory
      Transaction users need to enter the code received on the email id provided while creating a user in the Enter Validation Code field.
    • Identity service
      Identity service users will receive a link on their registered email id and following that link an identity user can reset their password.
  6. If you have not received the validation code, click Re-Send Code to receive the validation code.
  7. Provide new password in the Set New Password field.
    Note: For Inventory users, a login password must follow these guidelines:
    • Contain a minimum of eight characters.
    • Contain a maximum of three consecutive characters.
    • Contain a maximum of four occurrences of the same character.
    • Contain a minimum of one alphabetic character.
    • Contain a minimum of one numeric character.
    Note: For Identity service users, a login password must follow these guidelines:
    • The new password must not include the username.
    • Users are required to update their password every 90 days.
    • Passwords must contain at least one digit.
    • Passwords must contain at least one lowercase letter.
    • Passwords must be between 8 and 20 characters in length.
    • Passwords must not match any of the user's four most recently used passwords.
    • Passwords must include at least one special character.
    • Passwords must include at least one uppercase letter.
    Note: Password policy can be changed. You can set the guidelines which should be followed for setting the password.
  8. Re-enter the password in the Verify New Password field.
  9. Click Set Password. After resetting the password, you are redirected to the login page.