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Documentation
This Help Center provides documentation on all aspects of the HCL Commerce+ product, from installation and deployment to operating and customization.
Operating
The topics in this section focus on tasks that are performed by business users, marketers, and customer support representatives to connect with partners and attract and satisfy customers.
Commerce Lab
Accessible through a web-based interface, Commerce Lab enables users to manage all key aspects of their commerce operations, including catalogs, marketing, pricing, users, stores, customers, workspaces, sellers, and administrative functions—empowering teams with greater flexibility and control.
Login to the Commerce Lab
Access the Commerce Lab through a web browser to manage the business features of your site.
Session management and re-login to the Commerce Lab
If the user interface of the Commerce Lab is left idle for 30 minutes, the session will eventually expire.

Documentation
This Help Center provides documentation on all aspects of the HCL Commerce+ product, from installation and deployment to operating and customization.
- Overview
  Welcome to the HCL Commerce+ overview. Explore these feature overviews to learn how Commerce+ operates. Refer to the related links listed at the end of each topic to access expanded product documentation.
- Deploying
  This section provides details on deploying HCL Commerce+. It explains how to download the Docker images and Git bundles that comprise the product, how to create a minimal environment, and how to plan for a full deployment. It details supported software versions, patches, and configurations to ensure the platform performs well.
- Migrating
  The following topics show how to migrate an existing HCL Commerce Version 9.1 environment to Commerce+. The process consists of an initial migration of your database contents. This is followed by a code migration. Both are fully described.
- Operating
  The topics in this section focus on tasks that are performed by business users, marketers, and customer support representatives to connect with partners and attract and satisfy customers.
  - Commerce Lab
    Accessible through a web-based interface, Commerce Lab enables users to manage all key aspects of their commerce operations, including catalogs, marketing, pricing, users, stores, customers, workspaces, sellers, and administrative functions—empowering teams with greater flexibility and control.
    - Login to the Commerce Lab
      Access the Commerce Lab through a web browser to manage the business features of your site.
      - Session management and re-login to the Commerce Lab
        If the user interface of the Commerce Lab is left idle for 30 minutes, the session will eventually expire.
      - Changing user password for the Commerce Lab
        You can change your Commerce Lab password to meet security requirements, or if your password expired.
      - Forgot user password for the Commerce Lab
        You can reset your Commerce Lab password if you forgot the Commerce Lab login password.
    - Commerce Lab Dashboard
      The Commerce Lab user interface helps you quickly access business tools and provides a usable, intuitive, and efficient way to complete your business tasks. The dashboard view will contain analytics and tasks specific to the current user's role assignment and the tools the user has access to. If there are no roles assigned, the default dashboard is displayed.
    - Opening Commerce Lab
      Perform business tasks using the tools within the Commerce Lab.
    - Commerce Lab tools
      The following table summarizes the tools that the Commerce Lab provides.
    - Configuring Language Settings in Commerce Lab
      Setting the language for the Commerce Lab ensures that business users can interact with the application in their preferred language. Configure the language through the Commerce Lab Preferences menu.
    - Rich text editor (CKEditor)
      Throughout the Commerce Lab, some objects contain fields in which you can perform text editing and formatting. For example, you can create a bullet list or add HTML code to enhance the display of text on the storefront.
    - Editing text in tooling fields
      The TinyMCE editor gives you a rich set of formatting options when you write in text fields throughout Commerce Lab.
    - Changing the types of file formats that can be uploaded
      You can change the types of file formats that are supported for users to upload as managed files. By changing the supported file formats, you can add or restrict the file formats that users can upload.
  - Business Tools
    Commerce+ allows you to manage various business tools such as Promotions, Catalog, Promotions, Inventory, and so on. Users accessing at least one business tool can see the Business Tools menu. The user can see tools that are accessible to the current user.
  - Analytics Tool
    Commerce Lab has the Analytics tool listed in the hamburger menu.
- Administering
  The site administrator performs the tasks needed to support day to day operations of the Commerce+ site.
- Extending
  Using Commerce+'s xC programming model, you can use HCL-provided extension points to extend existing Commerce logic. You can implement these extensions with the xC Customization toolkit provided by HCL. Commerce+ also provides Packaged Business Capability integrations that extend the product's reach and functionality.
- Securing
  These topics describe the security features of Commerce+ and how to configure these features.
- Performance
  Topics in the Performance section describe the means by which to plan, implement, test, and re-visit the optimization of Commerce+ site performance.
- Troubleshooting
  Topics in the Troubleshooting section highlight common issues that are encountered with Commerce+, and how they can be addressed or mitigated.
- Reference
  Topics in the Reference section contain all of the Commerce+ reference documentation.

Session management and re-login to the Commerce Lab

If the user interface of the Commerce Lab is left idle for 30 minutes, the session will eventually expire.

The Re-login dialog overlays the current page. Users can enter their password and return to the application. Users cannot modify their user ID. Re-login occurs in the same environment that initially accepted user credentials.

The Re-login dialog is modal, and the user cannot access the rest of the application while it is up. The Re-login dialog includes a close option. The user can close the application and redirect it to the standard login view.

Opening additional browser tabs

Users can open additional browser tabs to access different pages of the Commerce Lab. The session is shared across the tabs, so the user does not need to Re-login. The user can also go to any application URLs to which they have access.

If the user's session expires on one browser tab, they can re-enter their password, and the new session is available to all browser tabs opened with the same domain for the Commerce Lab.

If the user logs off in one of the browser windows sharing the same session, then the user will be logged off in all browser windows. Similarly, if the user logs on and multiple browser windows open with the login URL, all the windows are logged on.

Note: This applies only to the browser windows of the same browser. If the user has Edge, Firefox, Chrome, or Safari browser windows, then the user cannot log off from all the browser windows.

Logging out of the current session

Users can log off by clicking the Logout button from the side menu or a drop-down menu from the top-right corner of the header. The application will terminate the current session and return to the login page.