Search Analytics

The Analytics page displays information related to how shoppers are using the Search feature in the store. Currently, only stores using elastic search are supported. Users will be able to view the analytics dashboard in the Search tool only after completing the dashboard configuration.

Note: If your system is not set up with Elastics Search, then Search Tool won't be available.

This page provides an information about search performance; such as Search Term Trends, Search Term Revenue, Search Term Refinements, Top searches, Search Misses, Search Hits, and Search Exits.

Note: From version 9.1.13 onwards, the Search tool supports Universal Analytics and Google Analytics 4 integration for reporting. The fields displayed on the screen vary depending on the configuration.

Note: Analytics has a number of standard and calculated metrics that are considered currency values. The global currency type of a property (GA4) or reporting view (UA) determines the currency in which all of these values are displayed in reports. By default, the global currency type of a property or reporting view is USD. Businesses that transact in a single currency other than USD can configure a property or reporting view to use any of the supported currencies in the Property Settings or View Settings page. See [GA4] Currency reference - Analytics Help for more information.

Once configured, login to Management Center. From Hamburger menu, select Search. Analytics dashboard page will be displayed as shown below:

HCL Commerce Version 9.1.16.0 or later

User will be able to access only Customer facing stores like Emerald and Sapphire. The Search tool cannot be used with stores like Catalog asset store or Storefront asset store.

Note: User will only be able to see the data that is selected only after configuration of the store.

Select Store from the list of available stores.

Select Currency from the list of available currencies.

Select Language from the list of available languages.

Note: User will get number of languages listed only after adding these languages to the selected store. Go to Updating store information. The list of currency and language depends upon the selected store.

Select Dates from the calendar. Data will displayed based on the Start Date and End Date selected for the store.

The data shown on the dashboard is displayed for the selected store. User can click on the Refresh button shown on the right top corner of the page to get the updated data from the store.

Click Hide Filters, and all the filters will disappear from the screen. To See the filters again, click on the Show Filters icon in the top right to see the filters again.

Note: Filters will be hidden by default. Click on Edit filter to change the values.

To know more about search performance term and information view Search Analytics Dashboard.