Collecting MustGather data for Commerce Composer issues
Prepare the following MustGather information before you call HCL Support to help with Commerce Composer issues.
Procedure
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Configure the following trace strings.
- In the Transaction server Docker container:
For information about how to set trace strings, see Configuring logging for the Transaction server.*=info: com.ibm.commerce.foundation.logging.ServiceLogger=finest: com.ibm.commerce.pagelayout.*=all
- In the Store server Docker container:
For the JSP that shows issues, find the
wcpgl:widgetImport
tag that is used for the slot containing the widget and add debug="true".
- In the Transaction server Docker container:
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Reproduce the problem.
Record the specific steps that you used to reproduce the problem and any details that might be relevant.
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Collect the following files.
- In the Store server Docker container, collect the JSP and pagelayout files that are used for the widget or template.
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Run the following database queries to collect the necessary information from your database
(output results in CSV format).
select * from PLWIDGET select * from PLWIDGETDEF select * from PLWIDGETDEFDESC select * from PAGELAYOUT select * from PLWIDGETNVP select * from PLWIDGETREL select * from PLWIDGETSLOT select * from PLLOCATION select * from PLTEMPLATEREL