Collecting MustGather data for Sterling inventory issues

Prepare the following MustGather information before you call HCL Support to help with Sterling inventory issues; including availability, synchronization, and reservations.

Procedure

  1. Configure the following trace string in the Transaction server Docker container. 
    *=info:com.ibm.commerce.foundation.*=all: com.ibm.commerce.inventory.*=all: com.ibm.websphere.commerce.WC_INVENTORY=all
    For information about how to set trace strings, see Configuring logging for the Transaction server.
  2. Reproduce the problem.

    Record the specific steps that you used to reproduce the problem and any details that might be relevant.

  3. Collect the following files from the Transaction server Docker container.
    • /opt/WebSphere/AppServer/profiles/default/installedApps/localhost/ts.ear/xml/config/com.ibm.commerce.inventory.external/wc-component-client.xml
    • /opt/WebSphere/AppServer/profiles/default/installedApps/localhost/ts.ear/xml/config/com.ibm.commerce.order/wc-admin-component.xml
    • /opt/WebSphere/AppServer/profiles/default/installedApps/localhost/ts.ear/xml/config/com.ibm.commerce.order-ext/wc-admin-component.xml
    • /opt/WebSphere/AppServer/profiles/default/installedApps/localhost/ts.ear/xml/config/wc-server.xml
    • /opt/WebSphere/AppServer/profiles/default/logs/server1/*.*
    • Sterling_installDir/logs/
    • Sterling_profileDir/logs/server/
  4. Run the following database queries to collect the necessary information from your database (output results in CSV format). 
    SELECT * FROM TRANSPORT
SELECT * FROM CSEDITATT
SELECT * FROM ISEDITATT
SELECT * FROM PROFILE
SELECT * FROM MSGSTORE
SELECT * FROM INVCNF