Collecting Solr based search-related MustGather data for search rule issues
Prepare the following MustGather information before you call HCL Support to help with the troubleshooting process.
Procedure
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Configure the following trace specifications.
- In the Transaction server Docker container:
For information about how to set trace strings, see Configuring logging for the Transaction server.*=info:com.ibm.commerce.rest.*=all:com.ibm.commerce.marketing.*=all:com.ibm.commerce.foundation.*=all:com.ibm.commerce.catalog.*=finest
- In the Search server Docker container:
For information about how to set trace strings, Configuring logging for the Search server.com.ibm.commerce.search.*=all:com.ibm.commerce.foundation.*=all
For information about how to configure trace strings, see - In the Transaction server Docker container:
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Reproduce the problem.
Record the specific steps that you used to reproduce the problem and any details that might be relevant.
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Collect the following files.
In the Search server Docker container:
- /opt/WebSphere/Liberty/usr/servers/default/resources/search/runtime/config/com.ibm.commerce.search/*
- /opt/WebSphere/Liberty/usr/servers/default/resources/search/runtime/config/com.ibm.commerce.search-ext/*