Collecting MustGather data for HCL Commerce Developer installation issues
Prepare the following MustGather information before you call HCL Support to help with HCL Commerce Developer installation issues.
Procedure
- Record the value of your JAVA_HOME environment variable.
- Record the value of your system user (dbUser) that you used when you loaded the database schema.
-
Collect the following information.
- All logs from the WCDE_installdir\logs\ directory.
- All Installation Manager logs. For example, C:\Program Files\IBM\Installation Manager\logs\.
- The create.db2.log or create.oracle.log file that was generated when you prepared a database for use with HCL Commerce.
- The applyUpdate.log log file from the
WCDE_InstallDir\UpdateDelta\CURRENT_VERSION\
directory.
For example, C:\WCDE_V9\UpdateDelta\9.1.3.0\applyUpdate.log.
- If you are encountering issues with the Store server, collect all logs from the Liberty_installdir\usr\servers\crsServer\logs\ directory.
- If you are encountering issues with the Customization server, collect all logs from the Liberty_installdir\usr\servers\crsServer\logs\ directory.
- If you are using the Solr-based search solution, and are encountering issues with it, collect all logs from the Liberty_installdir\usr\servers\commerceueServer\logs\ directory.
- If you are using the Elasticsearch-based search solution, and are encountering issues with it,
collect the Docker container logs for the following containers:
- ElasticSearch
- Zookeeper
- Redis
- Nifi
- Nifi Registry
- Data Query
- Ingest