Collecting MustGather data for marketing issues
Prepare the following MustGather information before you call HCL Support to help with marketing issues.
Procedure
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Configure the following trace strings.
- In the Transaction server Docker container:
For information about how to set trace strings, see Configuring logging for the Transaction server.com.ibm.websphere.commerce.WC_MARKETING=all: com.ibm.commerce.marketing.*=all: com.ibm.commerce.foundation.logging.ServiceLogger=finest: com.ibm.commerce.content.*=all:com.ibm.commerce.rest.marketing.handler.*=all:com.ibm.websphere.commerce.WC_USER=all:com.ibm.commerce.foundation.rest.*=all
- In the Transaction server Docker container:
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Reproduce the problem.
Record the specific steps that you used to reproduce the problem and any details that might be relevant.
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Collect the following files.
- From the Transaction server Docker container:
- /opt/WebSphere/AppServer/profiles/default/logs/server1/SystemOut*.log
- /opt/WebSphere/AppServer/profiles/default/logs/server1/trace*.log
- From the Transaction server Docker container:
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Run the following database queries to collect the necessary information from
your database (output results in CSV format).
select * from DMACTIVITY select * from DMELEMENT select * from DMELEMENTNVP select * from DMTRIGLSTN select * from EMSPOT select * from DMTRIGSND select * from STORE select * from DMELETEMPLATE select * from DMACTATTR select * from MBRGRP