Troubleshooting: Cannot use Catalog Upload to update or delete catalog entries with SEO enabled
When you attempt to use Catalog Upload with SEO enabled to update or delete a catalog entry, the delete operation fails when the catalog entry was created with the Data Load utility without SEO enabled.
This error can occur when the catalog entry is created with the Data Load utility and SEO is not enabled. If SEO is not enabled, the catalog entry does not contain any SEO information in the WebSphere Commerce database. When SEO is enabled and you attempt to use Catalog Upload to update or delete the catalog entry, the SEO-enabled load process configuration cannot support updating or deleting the non-SEO enabled catalog entry information.
Solution
You need to have an administrator
use the Data Load utility to update or delete the catalog entry. When
the administrator uses the Data Load utility to update or delete the
catalog entry, the Data Load utility must be configured to support
loading SEO information. To configure the Data Load utility to load
SEO information, an administrator must include the
loadSEO
configuration
property within the load order configuration file. The property must
be included within the configuration file with the following format: <_config:property name="loadSEO" value="true"/>
For
more information about configuring the load order configuration file,
see Configuring the data load order.