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The information contained in this section applies to IBM WebSphere Commerce Version 7.0.0.9 and Feautre Pack 8. The documentation also applies to all subsequent releases and modifications until otherwise indicated in new editions.
Troubleshooting
WebSphere Commerce search
If you encounter problems while using WebSphere Commerce search, refer to the troubleshooting information to help determine the problem and find possible solutions.
Transaction timeout error from running the calculate price utility
A transaction timeout error occurs from running the calculate price utility.

Troubleshooting: Transaction timeout error from running the calculate price utility

A transaction timeout error occurs from running the calculate price utility.

Solution

This error occurs because the utility did not complete before its allotted amount of time.

To resolve this issue, increase the transaction timeout time to a higher value:

In the WebSphere Application Server administrative console, go to Application servers > serverName > Transaction service.
In the Configuration tab, change the values for Total transaction lifetime timeout and Maximum transaction timeout to a higher value. For example, 3000.
Save your changes and rerun the calculate price utility.