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The information contained in this section applies to IBM WebSphere Commerce Version 7.0.0.9 and Feautre Pack 8. The documentation also applies to all subsequent releases and modifications until otherwise indicated in new editions.
Troubleshooting
WebSphere Commerce search
If you encounter problems while using WebSphere Commerce search, refer to the troubleshooting information to help determine the problem and find possible solutions.
Store preview with workspaces shows empty products
Store preview displays empty products after the search index is set up and built.

Troubleshooting: Store preview with workspaces shows empty products

Store preview displays empty products after the search index is set up and built.

Problem

Empty products are displayed in store preview after the search index is set up and built. That is, after the following tasks are performed:

Run the setupSearchIndex utility.
Restart the WebSphere Commerce and search servers.
Run the di-buildindex utility.

In this scenario, the following query returns no results:

http://host_name:3737/solr/MC_10001_CatalogEntry_WCR101_en_US/select?q=*:*

Solution

This issue occurs because the workspace search index is not synchronized with the base search index. Therefore, the search index is empty on the workspace cores.

To resolve this issue, restart the search server.