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The information contained in this section applies to IBM WebSphere Commerce Version 7.0.0.9 and Feautre Pack 8. The documentation also applies to all subsequent releases and modifications until otherwise indicated in new editions.
Troubleshooting
WebSphere Commerce search
If you encounter problems while using WebSphere Commerce search, refer to the troubleshooting information to help determine the problem and find possible solutions.
Store preview errors for new products while indexing is in progress
Store preview displays errors when you are viewing new products while the index is being built.

Troubleshooting: Store preview errors for new products while indexing is in progress

Store preview displays errors when you are viewing new products while the index is being built.

Problem

When you are previewing newly created products while indexing is in progress, the storefront displays an error that resembles the following snippet:


The catalog entry number "catEntryNumber" and part number "partNumber" is not valid for the current contract.

Solution

This issue occurs because the search index is being built, or because index propagation is in progress.

To resolve this issue, wait until the indexing process or index propagation is complete before you preview the new products.

The TI_DELTA_CATENTRY table's ACTION column contains the current indexing status. For example, the value P denotes Pending (indexing is currently in progress).