Installation of Patch Work Bench from the ServiceNow Store

This topic provides step-by-step instructions for installing the Patch Workbench application from the ServiceNow Store, including configuration of roles, Mid-Server, BigFix endpoints, scheduled jobs, and patching policies.

About this task

Installation of Patch Work Bench from the ServiceNow Store.
  1. Log in to the ServiceNow Store.

  2. Find the Application in the Search bar

    Locate the Patch Workbench application.

  3. Get or Update the Application

    • Click Get or Update and select your target instance.

    • The app will be sent to your instance under System Applications > All Available Applications > All.

  4. Navigate to the Application

    • Go to System Applications > All Available Applications > All.

    • Search for the application name HCL BigFix Patch Workbench.

  5. Install or Update the Application

    • Click Install (or Update if applicable).

  6. Verify Installation

    Go to System Applications > My Company Applications to verify the installation.

  7. Follow Setup Instructions

    • Follow any setup or configuration instructions provided by the app (check the release notes).

  8. Assign User Roles

    • Assign the role x_hclte_patch_work.user to users who will use this app.

  9. Install Mid-Server

    • Install the Mid-Server for a secure connection between ServiceNow and BigFix.

  10. Configure BigFix Endpoints and Credentials

    • Enable and configure BigFix endpoints and credentials in the REST message under the Patch Workbench application.

  11. Check Synchronization

    • Verify the patches and computer data synchronization between ServiceNow and BigFix.

  12. Re-verify Roles and Permissions

    • Ensure all roles and permissions are correctly set.

  13. Enable/Monitor Scheduled Jobs

    • Enable and monitor any scheduled jobs, if applicable.