Welcome
BigFix Patch Workbench Add-On
This topic provides an overview of BigFix Patch Workbench, an automated solution that streamlines patch deployment, reduces tool fragmentation, integrates with ServiceNow, and enhances compliance and productivity across ITSM processes.
Installation and configuration
This topic provides step-by-step instructions for installing and configuring BigFix Patch Workbench. It covers system requirements, installation procedures, and initial configuration to ensure proper setup.

BigFix Documentation Homepage
BigFix AEX
Welcome to the BigFix AEX (Advanced Endpoint Management) documentation.
Runbook AI (Add-on)
The Runbook AI (Add-on) is designed for both BigFix Runbook AI administrators and end users who are working towards the resolution of IT support tickets. Its primary purpose is to help BigFix administrators to easily monitor the health of their servers and initiate well-informed recovery actions with specialized Runbooks AI.
CISA Known Exploited Vulnerabilities (KEV): Overview
The Known Exploited Vulnerabilities (KEV) Content Pack is available as an add-on for BigFix. It is a collection of BigFix Fixlets that is derived from extensive research of the CISA KEV catalog, NVD, and Vendor Advisories. This KEV Content Pack provides BigFix operators with the ability to quickly identify endpoints with vulnerabilities that are high-risk and time-sensitive given that they are known to have been exploited or are actively being exploited.
Payment Card Industry (PCI) Add-on User Guide
The BigFix PCI DSS Add-On is a premium component that provides security configuration checklists that are based the Payment Card Industry Data Security Standard (PCI DSS). These compliance checks are designed to help ensure continuous compliance at every endpoint in your organization.
RHEL ESU Add-On User's Guide
BigFix content supporting Red Hat's Extended Update Support (EUS) and Extended LifeCycle Support (ELS) patching program is available as an add-on to the BigFix Patch, BigFix Lifecycle, and BigFix Compliance products.
Service Graph Connector Integration
The Service Graph Connector is available as an add-on for integrating BigFix Inventory with your CMDB. The connector is designed to support common use cases and requires additional customizations to meet your specific business process requirements. Successful implementation of the connector requires thorough assessment and due diligence, and could involve modifications to input fields or the implementation of specialized reconciliation processes to align with your internal workflows.
Windows ESU Patch Add-On User's Guide
BigFix content supporting the Extended Support Updates (ESU) patching program from Microsoft® is available as an add-on to BigFix Patch, BigFix Lifecycle and BigFix Compliance.
BigFix Patch Workbench Add-On
This topic provides an overview of BigFix Patch Workbench, an automated solution that streamlines patch deployment, reduces tool fragmentation, integrates with ServiceNow, and enhances compliance and productivity across ITSM processes.
- BigFix Patch Workbench Add-On
  This topic provides an overview of BigFix Patch Workbench, an automated solution that streamlines patch deployment, reduces tool fragmentation, integrates with ServiceNow, and enhances compliance and productivity across ITSM processes.
- Prerequisites
  This topic provides detailed information about the system prerequisites.
- Installation and configuration
  This topic provides step-by-step instructions for installing and configuring BigFix Patch Workbench. It covers system requirements, installation procedures, and initial configuration to ensure proper setup.
  - Installation of Patch Work Bench from the ServiceNow Store
    This topic provides step-by-step instructions for installing the Patch Workbench application from the ServiceNow Store, including configuration of roles, Mid-Server, BigFix endpoints, scheduled jobs, and patching policies.
  - Installation of Patch Work Bench Application in ServiceNow
    This topic provides step-by-step instructions to install the Patch Work Bench application in ServiceNow, including downloading and importing update sets, resolving errors, committing updates, and creating a user for the MID Server with appropriate roles and credentials.
  - Installation of MID Server
    This topic provides step-by-step instructions for installing and configuring a MID Server.
  - Configuration Of Rest Messages
    Learn how to set up and configure REST API messages.
  - Change Request Configuration
    Learn how to configure and process a change request for patch deployment.
  - Automatic Change Raise
    This topic explains how to automatically raise a change request during the patching process.
- User Guide
  This user guide offers clear instructions for setting up and configuring BigFix Patch Workbench. It helps you quickly understand and efficiently use all the main features.
Add-ons guides in PDF format
Below is a comprehensive list of links to the Add-ons user guides available in PDF format, designed to assist users in navigating and utilizing the software effectively:

Installation and configuration

This topic provides step-by-step instructions for installing and configuring BigFix Patch Workbench. It covers system requirements, installation procedures, and initial configuration to ensure proper setup.