Installation of MID Server

This topic provides step-by-step instructions for installing and configuring a MID Server.

About this task

The installation of a MID Server involves downloading the installation package, configuring the server properties, and verifying the connection to the ServiceNow instance. It enables communication between ServiceNow and external systems for data collection and automation tasks.

Procedure

  1. Go to the All tab, search for MID, and then click Download as shown in the image below.

  2. Download the MSI package of the MID Server based on your requirements. In this case, download the Windows MSI package to set up your Windows Server as a MID Server.

  3. Install the software as Run as Administrator.

  4. Configure the mid server:
    • Click Next.

    • Click I Accept the terms in the License Agreement and then click Next.

    • Paste the ServiceNow Instance URL, and enter the username (testmiduser) and the password you set earlier into the MID Server configuration when prompted during installation.

      Important: Make sure the credentials are entered correctly to ensure successful connectivity.

      Then click the Test Connection button.

    • Click Close and proceed to Next.

    • In the MID Server Name field, enter a name for your MID Server as per your requirements, then click the plus (+) icon button as shown in the image to create a service account. This account will be used by the service that the MID Server package installs automatically.

    • In the Service Account Name field, enter a name for your service account, set a password as per your requirements, and then click the Create Account button.

    • After performing the above steps, fill in the Service Account Name and Password, check the box for Set Service Name Manually, then click Validate MID Service Settings and proceed by clicking Next.

    • For the installation of the MID Server, 36GB of disk space is required.

      You can change the installation drive accordingly (as shown in the image below), then click Next to proceed.

    • Check the box Start MID Server after installation if you want the service to start automatically.
      Tip: If you prefer to start it manually later, leave the box unchecked based on your needs.
      Then, click Next to proceed.

    • Click Install and wait for some time.

    • Click Finish to complete the installation - and with that, the MID Server setup is done!

    • You can verify the MID Server service by opening Services (services.msc) on your system and checking that the ServiceNow MID Server is listed and running.

    • In ServiceNow, go to the All tab, search for MID, and click on the Servers option to check if your MID Server is listed and properly connected.

    • As you can see, the Validated column shows No. To change it to Yes, click on the MID Server entry, scroll down, and click Validate. Wait a few moments for the validation process to complete.

    • Click Save.

    • As shown in the image below, our MID Server entry has been successfully validated. You can now proceed with testing your REST messages.