Welcome
BigFix Patch Workbench Add-On
This topic provides an overview of BigFix Patch Workbench, an automated solution that streamlines patch deployment, reduces tool fragmentation, integrates with ServiceNow, and enhances compliance and productivity across ITSM processes.
Prerequisites
This topic provides detailed information about the system prerequisites.

BigFix Documentation Homepage
BigFix AEX
Welcome to the BigFix AEX (Advanced Endpoint Management) documentation.
Runbook AI (Add-on)
The Runbook AI (Add-on) is designed for both BigFix Runbook AI administrators and end users who are working towards the resolution of IT support tickets. Its primary purpose is to help BigFix administrators to easily monitor the health of their servers and initiate well-informed recovery actions with specialized Runbooks AI.
CISA Known Exploited Vulnerabilities (KEV): Overview
The Known Exploited Vulnerabilities (KEV) Content Pack is available as an add-on for BigFix. It is a collection of BigFix Fixlets that is derived from extensive research of the CISA KEV catalog, NVD, and Vendor Advisories. This KEV Content Pack provides BigFix operators with the ability to quickly identify endpoints with vulnerabilities that are high-risk and time-sensitive given that they are known to have been exploited or are actively being exploited.
Payment Card Industry (PCI) Add-on User Guide
The BigFix PCI DSS Add-On is a premium component that provides security configuration checklists that are based the Payment Card Industry Data Security Standard (PCI DSS). These compliance checks are designed to help ensure continuous compliance at every endpoint in your organization.
RHEL ESU Add-On User's Guide
BigFix content supporting Red Hat's Extended Update Support (EUS) and Extended LifeCycle Support (ELS) patching program is available as an add-on to the BigFix Patch, BigFix Lifecycle, and BigFix Compliance products.
Service Graph Connector Integration
The Service Graph Connector is available as an add-on for integrating BigFix Inventory with your CMDB. The connector is designed to support common use cases and requires additional customizations to meet your specific business process requirements. Successful implementation of the connector requires thorough assessment and due diligence, and could involve modifications to input fields or the implementation of specialized reconciliation processes to align with your internal workflows.
Windows ESU Patch Add-On User's Guide
BigFix content supporting the Extended Support Updates (ESU) patching program from Microsoft® is available as an add-on to BigFix Patch, BigFix Lifecycle and BigFix Compliance.
BigFix Patch Workbench Add-On
This topic provides an overview of BigFix Patch Workbench, an automated solution that streamlines patch deployment, reduces tool fragmentation, integrates with ServiceNow, and enhances compliance and productivity across ITSM processes.
- BigFix Patch Workbench Add-On
  This topic provides an overview of BigFix Patch Workbench, an automated solution that streamlines patch deployment, reduces tool fragmentation, integrates with ServiceNow, and enhances compliance and productivity across ITSM processes.
- Prerequisites
  This topic provides detailed information about the system prerequisites.
- Installation and configuration
  This topic provides step-by-step instructions for installing and configuring BigFix Patch Workbench. It covers system requirements, installation procedures, and initial configuration to ensure proper setup.
- User Guide
  This user guide offers clear instructions for setting up and configuring BigFix Patch Workbench. It helps you quickly understand and efficiently use all the main features.
Add-ons guides in PDF format
Below is a comprehensive list of links to the Add-ons user guides available in PDF format, designed to assist users in navigating and utilizing the software effectively:

Prerequisites

This topic provides detailed information about the system prerequisites.

ServiceNow as ITSM Solution
BigFix license (other than BigFix Patch and BigFix Inventory)
BigFix Patch Workbench Application
Access to ServiceNow Store

Confirm the "application is compatible" with your ServiceNow Release Version.

Confirm your ServiceNow account has entitlement/subscription for the App; otherwise, request the same.
ServiceNow instance must have the ITSM (Change management and CMDB) module.
"Admin" role on the ServiceNow instance.