Getting Started
Exploring AEX Consoles
AEX Consoles Overview
Agent Studio
- For: Platform Administrators
- Purpose: Create, configure, and manage AI agents, tools, and workflows.
- Utility: Build intelligent automation using LLMs, memory, and orchestration.
Agent Assist
- For: Supervisors, Admins, and Agents.
- Purpose: Manage live agent interactions and AI-assisted service desk operations.
- Utility: Step-by-step guidance and ticket handling through chat dashboards.
User Management
- For: Platform Administrators.
- Purpose: Add or manage users, assign roles, and set permissions.
- Utility: Group-based access and tenant-level control.
Cognitive Virtual Assistant (CVA)
- For: End-users, IT support, and service agents
- Purpose: Handle user queries through conversational AI.
- Utility: Automates routine tasks, retrieves knowledge, and executes workflows.
Workflow
- For: End-users, Admins
- Purpose: Design and automate end-to-end business workflows that connect multiple systems, agents and data sources without writing code.
- Utility: Enable no-code orchestration of cross-functional processes ensuring governed, secured and efficient automation