Bot Management Console

Objective: Instead of navigating through multiple consoles to configure various aspects of the chatbot, the plan is to streamline the process by enabling all configuration tasks to be managed from a single, unified interface. This approach will simplify setup, reduce effort, and improve overall efficiency.

To access the Bot Management Console:
  1. Open the tenant admin console URL: https://tenanturl/admin/#/bot-management
  2. This section describes how the Bot management console allows the administrator to customize the chatbot of BigFix AEX.
    Figure 1. Bot Management Console

Bot Preview

The Bot Preview features a dummy chat window that closely resembles the main chat interface. Any configurations made in the bot configuration section are immediately reflected in the Preview section.

Figure 2. Bot Preview

Source Preview

This feature allows you to view a snippet or summary of the content from a configured document or URL used in the bot's knowledge base. It helps ensure that the correct source is linked and allows for quick validation of the reference material during bot setup.

In the Bot Management Console, any configurations made by the user will be reflected in Gen AI and UCD. The bot's responses will be based on the documents and URLs provided in this section

Figure 3. Source Preview

Bot Configuration

To configure the bot, enter required informations:

  • Bot Name
  • Select Azure Open AI Models from Drop down
  • Welcome/Greeting Message
  • System Prompt
  • Sources

System Prompt:System prompt is a core set of instructions that governs the model’s behavior and guides its responses throughout interactions.

Sources:We can either attach Document or URL for source.

  • To Upload the source(URL or Document) click on the source button
Figure 4. Attach Document or URL for Source
  • To Upload URL Click on the URL button.
Figure 5. Browse URL
Figure 6. Upload URL

  • To Upload Document click on the Document button

Figure 7. Add a Document Source

  • After Clicking on the document button, select File to upload the document

Figure 8. Browse Document

  • Click on Add to upload document

Figure 9. Click 'Add' to Proceed

  • After clicking 'Add', the document will be uploaded.

Figure 10. Document Uploaded
Note:

Validation for uploading document files that are supported are PDF, docx ,xlsx ,xls, csv, txt,json,js,mjs,xml,html,aspx,css

Figure 11. List of Supported Files
  • Uploading wrong format document error will be displayed
Figure 12. Warning Message
  • After entering all the information, click the 'Save' button.
Figure 13. Save
  • After clicking Save, a 'Configuration saved successfully' message will be displayed.

In the Bot Management Console, any configurations made by the user will be reflected in Gen AI and UCD. The bot's responses will be based on the documents and URLs provided in this section.

Configuration Reflected in GenAI Console

  1. To access the Gen AI Console, Open the tenant admin console URL - https://tenantURL.bigfixaex.com/admin#/genai

  2. Go to Chain tab, click on the edit icon.

    Figure 14. Edit Chain

  3. By clicking 'Open', the user can view the configurations made in the Bot Configuration Console.

    Figure 15. Select Open

  4. When creating a chain for a specific skill selected for a particular tenant, it update the personality use case in the 'Anything Else' node.

    Figure 16. Anything Else Node
    Figure 17. Personality Use Case in 'Anything Else'

Launch Bot in New Tab

Click to launch the bot in a new tab.

Figure 18. Launch Bot
Figure 19. Launch Bot Image