Cognitive Analytics Guide
The purpose of this document is to present a detailed description of the conversation analytics console. It explains the purpose and features of the console, what it does, constraints under which it must be used and how it can be used to gain an insight of use case performance and use that information to train BigFix AEX to achieve better goal completion rate.
This section provides information about the BigFix AEX Cognitive Analytics Guide and includes the following topics:
This BigFix AEX Cognitive Analytics Guide intended for the following audiences:
- BAU Admins, Functional Team Members who want to use Learning Console for analyzing use case / conversation efficacy.
- Cognitive SMEs who want to use Learning Console to analyze, learn from use case failures and train the chatbot to yield better resolution rates.
- Developers who are interested in working on the console by further developing it or fixing existing bugs.