Agentic AI
Introduction
Agentic AI Studio, as part of the BigFix AEX platform, enables organizations to build, deploy, and manage intelligent agents capable of interacting across enterprise systems and acting as digital co-workers. These agents go beyond "chatbot responses" and can autonomously resolve incidents, complete transactions, trigger escalations, or even learn from unresolved issues.
Purpose of Guide
This user guide is intended to help administrators, developers, and business users understand, configure, and optimize the use of Agentic AI Studio in the BigFix AEX platform.
It provides:
- A conceptual foundation of Agentic AI and its practical relevance in enterprise support environments.
- Step-by-step instructions to build, test, and deploy agents using the Studio.
- Guidance on tool integrations, multi-agent orchestration, adding tools from the catalogue, and building custom tools.
- Real-world examples and best practices to accelerate time-to-value.
By the end of this guide, users will be equipped to confidently design autonomous AI agents that align with organizational processes, reduce manual overhead, and unlock new levels of efficiency and employee experience across departments.
Goals
The main objectives of this guide are as follows:
- To provide a comprehensive walkthrough of the AI Agentic platform.
- To familiarize users with the platform’s interface and its key components.
- To explain autonomous and skill operations and demonstrate how to train AI agents with new skill sets.