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The information contained in this section applies to IBM WebSphere Commerce Version 7.0.0.9 and Feautre Pack 8. The documentation also applies to all subsequent releases and modifications until otherwise indicated in new editions.
Troubleshooting
Update Installer issues
If you encounter issues with the WebSphere Commerce Update Installer, refer to the following:
Instance export fails when using the Update Installer
When using the WebSphere Commerce Update Installer to install a fix package on the WebSphere Commerce Server, you receive an error that the instance export failed.

Troubleshooting: Instance export fails when using the Update Installer

When using the WebSphere Commerce Update Installer to install a fix package on the WebSphere Commerce Server, you receive an error that the instance export failed.

Problem

You receive the following message:

Failed to export the WebSphere Commerce instance to
C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\1\wcupdate directory.
For more information, see the log file:
"C:\IBM\WebSphere\CommerceServer70\logs\update\actions\install\exportear_WC_demo.log".

Solution

If the exportear_WC_demo.log file does not exist, update your WebSphere Application Server SDK level to 7.0.0.9 (Java SDK 1.6.0 SR7 Cumulative Fix) or higher.