Home
User Guide
The information contained in this section applies to IBM WebSphere Commerce Version 7.0.0.9 and Feautre Pack 8. The documentation also applies to all subsequent releases and modifications until otherwise indicated in new editions.
Troubleshooting
Update Installer issues
If you encounter issues with the WebSphere Commerce Update Installer, refer to the following:
Interim fix installation hangs during EAR export
Interim fix installation never completes (hangs) when exporting the Enterprise Archive (EAR) to the /tmp directory.

Interim fix installation hangs during EAR export

Interim fix installation never completes (hangs) when exporting the Enterprise Archive (EAR) to the /tmp directory.

Problem

The tracing for the Configuration Manager is enabled, which causes issues with the export EAR process.

Solution

Open the WC_installdir/config/deployment/properties/config.properties file.

If the following levels exist, change the levels to FINE,

com.ibm.commerce.config.level = FINE
com.ibm.commerce.config.client.level = FINE
com.ibm.commerce.config.server.level = FINE
com.ibm.commerce.config.components.level = FINE
com.ibm.commerce.config.ant.server.level = FINE
com.ibm.commerce.config.ant.tasks.level = FINE
com.ibm.commerce.config.internal.ant.level = FINE
com.ibm.commerce.config.internal.ant.tasks.level = FINE
com.ibm.commerce.config.internal.util.level = FINE

Retry the interim fix installation.