Welcome
BigFix SaaS User Guide
This guide is for the regular users of BigFix SaaS.
Deployment Manager
The Deployment Manager in BigFix streamlines the process of executing actions on devices within a deployment. It allows users to initiate and monitor deployments, which can range in complexity from quick tasks completed in minutes to more involved processes that may take days to finish on all targeted devices.
Deployment Details page
The Deployment Details page provides detailed information on a deployment, allowing for tracking of status, troubleshooting of failures, and performance monitoring. It includes widgets for Status, Composition, Configuration, Device, and Fixlets, each providing specific insights such as real-time statuses, device compositions, configuration details, device lists, and fixlet information.

BigFix Documentation Homepage
BigFix SaaS Documentation
Welcome to BigFix SaaS, your comprehensive solution for cloud-based endpoint management. BigFix SaaS combines the reliability and control of BigFix with the flexibility of the cloud. Whether transitioning from an on-premises setup or exploring new possibilities, BigFix SaaS delivers simplicity, scalability, and security.
BigFix SaaS Overview
BigFix SaaS is a software-as-a-service based endpoint management platform that automates the management, patching, and inventory of nearly 100 different operating system versions.
Introduction
BigFix SaaS is an endpoint management platform that automates patch management and inventory across various operating systems and apps. Benefits include cost savings, accessibility, scalability, automatic updates, quick deployment, reliability, high compatibility, SaaS security, and reduced hardware requirements.
Getting Started with BigFix SaaS
This guide helps you get started with BigFix SaaS solution for managing your endpoints. BigFix SaaS is designed to simplify and streamline the management of users, devices, and deployments within your organization.
BigFix SaaS User Guide
This guide is for the regular users of BigFix SaaS.
- My Dashboard
  My Dashboard is the main page where users can add devices to their deployment and access additional functionality through icons for notifications and user profiles. The platform allows customization with light or dark mode at the account level, affecting all users. To maximize BigFix's capabilities, users are encouraged to add organization devices by clicking Add device and following on-screen prompts.
- CyberFOCUS
  CyberFOCUS is a threat intelligence and remediation feature within BigFix SaaS Remediate that provides visibility into CISA KEV (Known Exploited Vulnerabilities) and MITRE ATT&CK reports. It enables users to assess their security posture and take proactive remediation actions based on real-world threat intelligence.
- Deployment Manager
  The Deployment Manager in BigFix streamlines the process of executing actions on devices within a deployment. It allows users to initiate and monitor deployments, which can range in complexity from quick tasks completed in minutes to more involved processes that may take days to finish on all targeted devices.
  - Deployment Details page
    The Deployment Details page provides detailed information on a deployment, allowing for tracking of status, troubleshooting of failures, and performance monitoring. It includes widgets for Status, Composition, Configuration, Device, and Fixlets, each providing specific insights such as real-time statuses, device compositions, configuration details, device lists, and fixlet information.
- Device Explorer
  The Device Explorer app in BigFix allows to view and explore their linked devices in a table format, displaying important details like device name, last connection time, OS information, and device type. To simplify device exploration use filter or device search. Click on specific device to access more details.
- Fixlet Explorer
  Fixlet Explorer enables users to view and manage Fixlets, which are sets of instructions for the BigFix agent to execute on devices. Users can filter and deploy Fixlets, access detailed information on CVEs, and navigate through a data table displaying relevant Fixlet details.
- Fixlet Streams
  Fixlet Streams help to automate the process of remediating endpoint vulnerabilities, such as patch and update deployments, while offering flexibility for manual intervention when critical issues arise. The feature ensures routine security and compliance tasks are handled efficiently, freeing up IT teams to focus on strategic initiatives. Additionally, it allows for ad-hoc remediation, enabling swift responses to urgent issues like zero-day vulnerabilities.
- Protection Level Agreement (PLA)
  Protection Level Agreements are a set of baselines that combine device contexts, and desired patch levels and compliance standards for a given set of Fixlets against agreed-to organisational service levels by key stakeholders including IT, Security, and the overall organization.
- User Management
  The User Manager application in BigFix SaaS provides administrators with a robust interface to efficiently manage user accounts, roles, permissions, and activities in BigFix SaaS. This guide walks you through the process of creating new users, disabling or deleting existing users, setting passwords, managing roles, and more, ensuring you have a smooth and efficient experience.
Guides in PDF format
This section contains links to PDF versions of all the BigFix SaaS product guides.
Frequently Asked Questions

Deployment Details page

The Deployment Details page provides detailed information on a deployment, allowing for tracking of status, troubleshooting of failures, and performance monitoring. It includes widgets for Status, Composition, Configuration, Device, and Fixlets, each providing specific insights such as real-time statuses, device compositions, configuration details, device lists, and fixlet information.

The Deployment Details page provides detailed information about a specific deployment and helps track the deployment status, troubleshoot issues in case of deployment failure on a device, and monitor the overall performance.

The Deployment Detail page contains various pieces of information displayed in widgets.

Status

The Status widget displays real-time information about the statuses related to devices in the deployment. It includes the deployment progress and failure rate. Example statuses are pending restart, complete, and failed.

Composition

Besides the high-level status of completed or failed, a device can have multiple statuses like pending restart, waiting to download, etc. The Composition widget displays a treemap of all statuses for devices in the deployment being viewed. This information is particularly helpful for troubleshooting.

Configuration

The Configuration widget summarizes how users set up the initial deployment. At a glance, it shows all customizable parameters such as start time, end time, and pre- and post-actions.

Device

The Device widget displays a subset of all devices in the selected deployment. To see the full list of devices click Show All.

If there is only one device in the deployment, then the device properties are displayed in the widget.

Fixlets

The Fixlet widget lists a subset of all fixlets included in the selected deployment. To view the full list of Fixlets, click Show All.

If there is only one fixlet in the deployment, then the fixlet properties are displayed in the widget.

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