BigFix Documentation Homepage
BigFix SaaS Documentation
Welcome to BigFix SaaS, your comprehensive solution for cloud-based endpoint management. BigFix SaaS combines the reliability and control of BigFix with the flexibility of the cloud. Whether transitioning from an on-premises setup or exploring new possibilities, BigFix SaaS delivers simplicity, scalability, and security.
BigFix SaaS Overview
BigFix SaaS is a software-as-a-service based endpoint management platform that automates the management, patching, and inventory of nearly 100 different operating system versions.
Introduction
BigFix SaaS is an endpoint management platform that automates patch management and inventory across various operating systems and apps. Benefits include cost savings, accessibility, scalability, automatic updates, quick deployment, reliability, high compatibility, SaaS security, and reduced hardware requirements.
Getting Started with BigFix SaaS
This guide helps you get started with BigFix SaaS solution for managing your endpoints. BigFix SaaS is designed to simplify and streamline the management of users, devices, and deployments within your organization.
BigFix SaaS User Guide
This guide is for the regular users of BigFix SaaS.
Guides in PDF format
This section contains links to PDF versions of all the BigFix SaaS product guides.
Frequently Asked Questions

Frequently Asked Questions

Can we perform queries from this interface to the end devices?: Currently, you can filter and execute session relevance, but running live queries from this interface is not supported in this release. You would need to execute relevance on the endpoint to determine the issue.

What is required to add a device and install the agent?: Simply download and install the agent. The masthead and client settings file pointing to the appropriate relay are included in the download.

Are there any network requirements for connecting to BigFix SaaS?: The network requirements are the same as for other BigFix solutions. Agents must be able to resolve the relay set up in the cloud for the customer, which means they must be able to get online. Customers with strict firewall policies that prevent external network access might not be suitable for a SaaS solution.

How does the administrator setup work for multi-tenant infrastructure?: HCL administrators can manage multiple customers, but the current setup focuses on customer deployment. Customers need to create administrator accounts for their own environment. There might be a future UI to define super users for managing the multi-tenant infrastructure.

Feel free to voice any additional questions you have!

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