Welcome
BigFix SaaS User Guide
This guide is for the regular users of BigFix SaaS.
My Dashboard
My Dashboard is the main page where users can add devices to their deployment and access additional functionality through icons for notifications and user profiles. The platform allows customization with light or dark mode at the account level, affecting all users.

BigFix Documentation Homepage
BigFix SaaS Documentation
Welcome to BigFix SaaS, your comprehensive solution for cloud-based endpoint management. BigFix SaaS combines the reliability and control of BigFix with the flexibility of the cloud. Whether transitioning from an on-premises setup or exploring new possibilities, BigFix SaaS delivers simplicity, scalability, and security.
BigFix SaaS Overview
BigFix SaaS is a software-as-a-service based endpoint management platform that automates the management, patching, and inventory of nearly 100 different operating system versions.
Introduction
BigFix SaaS is an endpoint management platform that automates patch management and inventory across various operating systems and apps. Benefits include cost savings, accessibility, scalability, automatic updates, quick deployment, reliability, high compatibility, SaaS security, and reduced hardware requirements.
Getting Started with BigFix SaaS
This guide helps you get started with BigFix SaaS solution for managing your endpoints. BigFix SaaS is designed to simplify and streamline the management of users, devices, and deployments within your organization.
BigFix SaaS User Guide
This guide is for the regular users of BigFix SaaS.
- My Dashboard
  My Dashboard is the main page where users can add devices to their deployment and access additional functionality through icons for notifications and user profiles. The platform allows customization with light or dark mode at the account level, affecting all users.
  - Adding devices to BigFix
    This task explains how to add devices to BigFix for organizational use. Administrators need to be logged into BigFix to add devices, and the process involves enrolling devices by installing the BigFix agent, which supports various operating systems. BigFix allows managing up to 50,000 devices per deployment and provides tools for device management and removal.
- Custom Remediation
  Remediate devices on demand using your own Bash, PowerShell, or Action Scripts. Ideal for applying quick fixes, registry changes, or patching apps not covered by default content.
- CyberFOCUS
  CyberFOCUS is a threat intelligence and remediation feature within BigFix SaaS Remediate that provides visibility into CISA KEV (Known Exploited Vulnerabilities) and MITRE ATT&CK reports. It enables users to assess their security posture and take proactive remediation actions based on real-world threat intelligence.
- Deployment Manager
  The Deployment Manager in BigFix streamlines the process of executing actions on devices within a deployment. It allows users to initiate and monitor deployments, which can range in complexity from quick tasks completed in minutes to more involved processes that may take days to finish on all targeted devices.
- Device Explorer
  Use the Device Explorer Dashboard in BigFix to explore all connected devices in table and chart formats. Filter, sort, add devices, perform remediation, schedule maintenance, and export reports—all from one unified view.
- Fixlet Explorer
  Fixlet Explorer enables users to view and manage Fixlets, which are sets of instructions for the BigFix agent to execute on devices. Users can filter and deploy Fixlets, access detailed information on CVEs, and navigate through a data table displaying relevant Fixlet details.
- Fixlet Streams
  Fixlet Streams help to automate the process of remediating endpoint vulnerabilities, such as patch and update deployments, while offering flexibility for manual intervention when critical issues arise. The feature ensures routine security and compliance tasks are handled efficiently, freeing up IT teams to focus on strategic initiatives. Additionally, it allows for ad-hoc remediation, enabling swift responses to urgent issues like zero-day vulnerabilities.
- Protection Level Agreement (PLA)
  Protection Level Agreements are a set of baselines that combine device contexts, and desired patch levels and compliance standards for a given set of Fixlets against agreed-to organisational service levels by key stakeholders including IT, Security, and the overall organization.
- User Management
  The User Manager application in BigFix SaaS provides administrators with a robust interface to efficiently manage user accounts, roles, permissions, and activities in BigFix SaaS. This guide walks you through the process of creating new users, disabling or deleting existing users, setting passwords, managing roles, and more, ensuring you have a smooth and efficient experience.
- Vulnerability Manager
  The Vulnerability provides a real-time overview of an organization's security vulnerabilities, categorized by severity and supporting both CVSS and VPR scoring systems. It includes features for configuring data sources, viewing vulnerability data through charts, and a detailed table for reviewing and managing individual vulnerabilities. Users can also remediate vulnerabilities directly from the dashboard and export data in various formats for further analysis.
Guides in PDF format
This section contains links to PDF versions of all the BigFix SaaS product guides.
Frequently Asked Questions

My Dashboard

My Dashboard is the main page where users can add devices to their deployment and access additional functionality through icons for notifications and user profiles. The platform allows customization with light or dark mode at the account level, affecting all users.

In the top right corner of the Home Page, there are two icons that offer extra features:

Notification icon - where important messages are displayed.
User Profile icon/photo - which takes users to their account management page.

For users with multiple BigFix accounts, each account can choose between light or dark mode.

Note: The Dark Mode feature applies to the entire account, affecting all users and the application.

Click the User Profile icon to access user account profile. click the switch to toggle between dark and light mode. Click the icon to view important notifications.

BigFix currently supports the following apps:

Deployments
Devices
Fixlets
User Management

Information about these apps and their features can be found in separate sections. To maximize the benefits of BigFix, it is important to add your organization’s devices to your BigFix system. Just click Add device and follow the instructions on the screen.