Welcome
BigFix SaaS User Guide
This guide is for the regular users of BigFix SaaS.
Custom Remediation
Remediate devices on demand using your own Bash, PowerShell, or Action Scripts. Ideal for applying quick fixes, registry changes, or patching apps not covered by default content.

BigFix Documentation Homepage
BigFix SaaS Documentation
Welcome to BigFix SaaS, your comprehensive solution for cloud-based endpoint management. BigFix SaaS combines the reliability and control of BigFix with the flexibility of the cloud. Whether transitioning from an on-premises setup or exploring new possibilities, BigFix SaaS delivers simplicity, scalability, and security.
BigFix SaaS Overview
BigFix SaaS is a software-as-a-service based endpoint management platform that automates the management, patching, and inventory of nearly 100 different operating system versions.
Introduction
BigFix SaaS is an endpoint management platform that automates patch management and inventory across various operating systems and apps. Benefits include cost savings, accessibility, scalability, automatic updates, quick deployment, reliability, high compatibility, SaaS security, and reduced hardware requirements.
Getting Started with BigFix SaaS
This guide helps you get started with BigFix SaaS solution for managing your endpoints. BigFix SaaS is designed to simplify and streamline the management of users, devices, and deployments within your organization.
BigFix SaaS User Guide
This guide is for the regular users of BigFix SaaS.
- My Dashboard
  My Dashboard is the main page where users can add devices to their deployment and access additional functionality through icons for notifications and user profiles. The platform allows customization with light or dark mode at the account level, affecting all users. To maximize BigFix's capabilities, users are encouraged to add organization devices by clicking Add device and following on-screen prompts.
- Custom Remediation
  Remediate devices on demand using your own Bash, PowerShell, or Action Scripts. Ideal for applying quick fixes, registry changes, or patching apps not covered by default content.
  - Deploy Script
    Run your own scripts to quickly remediate devices. Supports Bash, PowerShell, and BigFix Action Script. Target specific devices or OS families for fast and flexible deployments.
  - Install Software
    The Install Software feature in the Custom Remediation app allows you to deploy software to specific devices by simply providing a download link and targeting filtered devices. This is a powerful and flexible way to deliver software without needing to upload packages manually.
  - Update Windows Registry
    Upload and deploy Windows Registry (.reg) files to one or more devices using Custom Remediation. Ideal for applying system policies, security settings, or config changes at scale.
- CyberFOCUS
  CyberFOCUS is a threat intelligence and remediation feature within BigFix SaaS Remediate that provides visibility into CISA KEV (Known Exploited Vulnerabilities) and MITRE ATT&CK reports. It enables users to assess their security posture and take proactive remediation actions based on real-world threat intelligence.
- Deployment Manager
  The Deployment Manager in BigFix streamlines the process of executing actions on devices within a deployment. It allows users to initiate and monitor deployments, which can range in complexity from quick tasks completed in minutes to more involved processes that may take days to finish on all targeted devices.
- Device Explorer
  The Device Explorer app in BigFix allows to view and explore their linked devices in a table format, displaying important details like device name, last connection time, OS information, and device type. To simplify device exploration use filter or device search. Click on specific device to access more details.
- Fixlet Explorer
  Fixlet Explorer enables users to view and manage Fixlets, which are sets of instructions for the BigFix agent to execute on devices. Users can filter and deploy Fixlets, access detailed information on CVEs, and navigate through a data table displaying relevant Fixlet details.
- Fixlet Streams
  Fixlet Streams help to automate the process of remediating endpoint vulnerabilities, such as patch and update deployments, while offering flexibility for manual intervention when critical issues arise. The feature ensures routine security and compliance tasks are handled efficiently, freeing up IT teams to focus on strategic initiatives. Additionally, it allows for ad-hoc remediation, enabling swift responses to urgent issues like zero-day vulnerabilities.
- Protection Level Agreement (PLA)
  Protection Level Agreements are a set of baselines that combine device contexts, and desired patch levels and compliance standards for a given set of Fixlets against agreed-to organisational service levels by key stakeholders including IT, Security, and the overall organization.
- User Management
  The User Manager application in BigFix SaaS provides administrators with a robust interface to efficiently manage user accounts, roles, permissions, and activities in BigFix SaaS. This guide walks you through the process of creating new users, disabling or deleting existing users, setting passwords, managing roles, and more, ensuring you have a smooth and efficient experience.
Guides in PDF format
This section contains links to PDF versions of all the BigFix SaaS product guides.
Frequently Asked Questions

Custom Remediation

Remediate devices on demand using your own Bash, PowerShell, or Action Scripts. Ideal for applying quick fixes, registry changes, or patching apps not covered by default content.

Overview

The Custom Remediation app in BigFix SaaS gives IT and security teams enhanced flexibility and control to quickly remediate security vulnerabilities and configuration issues—even when standard Fixlets or out-of-the-box content are unavailable. This feature lets you deploy your own scripts, deploy custom software updates, and apply manual configuration changes. It's ideal for addressing uncovered vulnerabilities, third-party application risks, and non-standard system configurations across your endpoints with speed and precision.

Key features


Deploy Script	If predefined remediation workflows don’t cover your needs, and you know exactly what commands or scripts are required to fix an issue, you can use this feature to create and deploy your own custom script. You can deploy BigFix Action Script, Bash, or PowerShell script directly to the target devices and resolve issues without waiting for built-in Fixlets.
Install Software	Deploy updates or patches for software (that are not included in standard BigFix content) from URL or file directory to the target devices. Support any software Remediate vulnerabilities in any application, even if it is not supported out of the box.
Update Windows Registry	Make quick changes to system settings, similar to the Windows Registry Wizard. Apply configuration changes easily: Quickly edit registry values, apply configuration updates, or push environment changes across many devices without waiting for pre-built content

How to access Custom Remediation

To access the Custom Remediation app, from BigFix SaaS Remediate, click Apps > Custom Remediation.

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