Obtaining the controller log files

For debug purposes, you can create a log file on the controller system in multiple ways.You can create log files on the controller system for debugging a problem by creating a system variable. When this is created the events that take place during a remote control session are logged on the controller system.

About this task

Choose the method for enabling debug.
Enable debug in the local controller configuration
  1. Edit the trc_controller.cfg file that is in your home directory. The file is in the following directory.
    Windows systems

    C:\Program Files\BigFix\Remote Control\Controller

    Linux systems

    /opt/bigfix/trc/controller

    macOS systems

    /Applications/Remote\ Control\ Controller.app/Contents/app

  2. Set debug.trace=true.
  3. Save the file and restart the controller.
Enable debug by creating a system variable
Create a system variable on the controller system with the name TRC_TRACE and set it to Yes.
To create a log file for debug purposes, complete the following steps:
  1. Start a session with the required target.
  2. Complete the steps that produce the problem and end the session.
  3. On the controller system, go to the home directory to access the trctrace_XXXXX.log file. The file name contains the date and time stamp of when the file was created. For example, trctrace_20170309_124230.log

To obtain the log file, complete the following steps:

Procedure

  1. Create a system variable on the controller system called TRC_TRACE and set it to Yes.
  2. Start a session with the required target.
  3. Carry out the required actions and end the session.
  4. On the controller system navigate to the home directory and a trctraceXXXXX.log file should be present,
    where XXXXX is the date and time stamp when the file was created.