Unattended Target Support

The Unattended Target Support feature allows you to take remote control sessions of targets that are connected through a broker, without the need to provide a connection code. In strict remote control terminology, an unattended target is a managed target that performs Call Home through a broker.

Managed target
A managed target is a target that registers itself to the Remote Control server, and it contacts the Remote Control server directly (or through Gateways) to perform the call home. A controller requires a direct network connection (or through Gateways) with the target to establish a Remote Control Session. By this definition managed targets exist only within the corporate network.
Unattended target
An unattended target is a target that registers itself to the Remote Control Server, but unlike a managed target it contacts the Remote Control Server through a Broker. A controller does not use a direct network connection with the target to establish a Remote Control Session as the session is established through the Broker. By this definition an unattended target can exist either inside or outside of the corporate network and the session can be established from either inside or outside of the corporate network.
Types of target operating modes

The following table summarizes the major differences between the different types of target operating modes.

The term inside refers to the Corporate Network accessed either from the corporate facilities or via VPN. The term outside refers to outside of the Corporate Network.

Managed Unattended ODT / Broker
Components Location
Target Inside Inside or outside Inside or outside
Controller Inside Yes Yes Yes
Controller Outside No Lite Web Portal Lite Web Portal
Session Establishment
Requires User at the target system to Initiate a Session No No Yes to enter the Connection Code

Require User at the target system

to Accept Incoming Session

Yes or No

Configurable

Yes or No

Configurable

Yes or No

Configurable
User / Target Group Policy Yes Yes Yes
Other
Server Contact Direct Through a Broker Through a Broker
Server Contact Frequency Configurable Configurable At Session Time