Welcome
Remote Control
BigFix Remote Control application helps to communicate between different components, clients, and endpoints within BigFix environment.
Remote Control Administrators Guide
This guide is for users who want to administer Remote Control.
Troubleshooting and Help
Target, On-demand Target, Broker, Gateway, or CLI fail to install or start on Windows
Installation or startup failures of Target, On-demand Target, Broker, Gateway, or CLI components on Windows are often caused by missing or improperly installed Microsoft Visual C++ Redistributable packages. To resolve these issues, ensure the required redistributable is installed and up to date, and follow recommended troubleshooting steps if errors persist.

BigFix Documentation Homepage
BigFix 11 Lifecycle Documentation
Welcome to the BigFix Lifecycle documentation, where you can find information about how to install, maintain, and use BigFix Lifecycle.
BigFix Platform
BigFix Query
Lifecycle overview
BigFix Lifecycle is single-agent, single-console technology that provides near real-time visibility into the state of endpoints.
Lifecycle guides in PDF format
Following is a list of links to the BigFix Lifecycle guides in PDF format:
Software Distribution
Use the BigFix Software Distribution applications to deploy software to endpoints across your network from a single location. Maintain control and visibility into software delivery and installation. Device owners can use the Self Service Application to manage software and other BigFix actions that are deployed to them as offers.
OS Deployment
BigFix OS Deployment, which is part of the BigFix Lifecycle Management suite, provides a consolidated, comprehensive solution to quickly deploy new workstations and servers throughout a network from a single, centralized location. This solution saves time and money, enforces a standardized and approved image, and reduces risks associated with non-compliant or insecure configurations.
Remote Control
BigFix Remote Control application helps to communicate between different components, clients, and endpoints within BigFix environment.
- Release notes
  A summary of changed or new features and enhancements included in BigFix Remote Control.
- Remote Control Installation Guide
  By using Remote Control you can remotely support and control thousands of PCs and servers, on an enterprise scale, from a central location or directly, in peer to peer mode.
- Remote Control Administrators Guide
  This guide is for users who want to administer Remote Control.
  - Set a secure environment
    Set a secure environment when you are using Remote Control.
  - Secure target registration
    To prevent unauthorized targets from registering with the Remote Control server, you can use tokens to authenticate the target.
  - Configure SAML 2.0 authentication on the server
    Remote Control V9.1.3 introduced support for SAML 2.0 authentication on the Remote Control server.
  - Configure REST APIs on the Server
    The Remote Control Server starting from version 10.1 Fix Pack 5 brings new REST APIs that enable integration with external products.
  - BigFix Remote Control API Documentation
    REST APIs for BigFix Remote Control Server – session validation, history, recording retrieval, audit messages, and executed commands.
  - Access the server web interface
    After you install the BigFix® Remote Control Server software and the BigFix Remote Control Target software, you can log on to the server application. For more information about installing and configuring the server and target software, see the Remote Control Installation Guide
  - Using the Deployment Status Dashboard
    The Deployment Status Dashboard provides a quick view of the system and brokers health status.
  - Unattended Target Support
    The Unattended Target Support feature allows you to take remote control sessions of targets that are connected through a broker, without the need to provide a connection code. In strict remote control terminology, an unattended target is a managed target that performs Call Home through a broker.
  - Unlocking user accounts
    When a user account is locked, you can unlock the account by using the Unlock locked userid feature.
  - Manage targets and target groups
  - Manage users and user groups
  - Server session policies
  - How session policies are determined
  - Starting a managed session by using an installed controller
    When you start a managed session, you can configure the server to use an installed controller rather than using the Java™ Web Start method. Note that the Java Web Start plugin method is deprecated in Remote Control starting from Version 10.0.0 Update 8 (Build Number 0802). This feature makes starting a session faster and it removes any warning message windows that are displayed while the session is starting.
  - Manage permission sets for temporary access to targets
  - Requests for temporary access to targets
  - Generate custom reports
  - Manage the home page for a user or group
  - Adding tables and columns to queries
  - Configuration and troubleshooting options in the Admin menu
  - Remotely install the target software
  - Ensure targets are registered correctly
  - Record the session on the target
  - Set up for exporting recordings
  - Audit log distribution
  - Access targets on different networks
  - Editing the properties files
    You can use the properties files in Remote Control to customize your environment, configure Microsoft Entra ID or LDAP, set debug options, and set controller and on-demand target properties. The files can be edited in the BigFix® Remote Control Server UI.
  - Running tools on the target during a remote control session
  - Reduce the volume of target connections to the server
  - Broker configuration
    When you install broker support you can use the installed trc_broker.properties file to configure your environment for using the broker function.
  - Web Session Manager Configuration
    The Remote Control Web Session Manager service is automatically installed alongside broker support to enable browser-based Remote Control sessions. Configuration is managed via the trc_wsm.properties file.
  - Managing brokers
    After installing broker support you can register the broker machines in the Remote Control server. When they have been registered you can view the list of brokers, edit the broker details and delete brokers that are no longer required.
  - Certificate management
    Remote Control uses certificates in the Server and in the Broker to address the authentication and verification required for ensuring secure connections between the different product components.
  - Migrating to a new certificate
    If your existing certificates are due to expire, you can create new certificates. Distribute the new certificates to the relevant endpoints so that they can continue to successfully establish remote control sessions through the broker.
  - Configuring the session connection code
    You can define the number of characters required and the timeout value, for the connection code used when starting a remote control session through a broker.
  - Target registration before a remote control session
    When you have targets that are on the internet or third-party networks and cannot register directly with the Remote Control server you can configure server properties to allow the target to register with the server. When the target registers, you can start a remote control session with the target, by using a broker.
  - Configure target properties
  - Importing data from other sources
  - Database table and column descriptions
  - Troubleshooting and Help
    - Getting Help
    - Using log files to solve a problem
    - Recovering when the program is not running
    - Login failure
    - Log distribution task of the scheduler
    - Setting up the Trusted Sites zone
    - Targets unable to contact the server successfully and a session cannot be established with these targets
    - Remotely installed targets cannot contact the server
    - Extending the session timeout value
      When you are logged on to the BigFix® Remote Control Server and there is no activity, you are logged out after a time period. You can increase this time interval.
    - Gray screen on a Windows 2003 system
    - Files not visible during a file transfer session
    - Getting control of a mac OS target after the screen is locked
    - Broker troubleshooting and FAQs
      This section provides some answers to questions that might arise when you are installing or using the broker functions.
    - Target, On-demand Target, Broker, Gateway, or CLI fail to install or start on Windows
      Installation or startup failures of Target, On-demand Target, Broker, Gateway, or CLI components on Windows are often caused by missing or improperly installed Microsoft Visual C++ Redistributable packages. To resolve these issues, ensure the required redistributable is installed and up to date, and follow recommended troubleshooting steps if errors persist.
    - Internet Explorer rendering issue
    - Broker and Gateway upgrade fixlets fail
      Learn how to troubleshoot if Broker and Gateway upgrade fixlets fail with MSI error code 1638.
    - Unattended macOS target goes offline when in sleeping mode
      Learn how to prevent macOS target from going offline when in sleeping mode.
    - Error message when CallHome receives a list exceeding 320 IP addresses
      Error message appears in sever log files when CallHome recieves a list of more than 320 IP addresses.
    - Solving certificate validation errors on browser while navigating on RC web pages
  - Gateway sample scenarios
  - Properties for configuring logging activity
    Use properties to determine what type of information and how much is written to the broker, gateway, and target component log files.
  - Override proxy
    The controller uses the proxy defined at system level by default. In some conditions, this may not be desirable. Creating a file named “override.proxy” in the controller install folder changes the default behavior and the system proxy is ignored
  - Notices
- Remote Control Console User Guide
- BigFix Remote Control Controller Users Guide
- Remote Control Target Users Guide
- Remote Control On-demand Target Guide
  Use Remote Control to start remote control sessions over the internet with targets that do not have the target software installed.
- Remote Control V10 Readme
Power Management
Use Power Management to control, monitor, and manage conservation policies in your deployment.
Application Control
BigFix Application Control 2.x lets IT administrators centrally manage and enforce application allowlisting on Windows endpoints using Windows Defender Application Control (WDAC). Built on BigFix, it delivers kernel-level execution control, deny-by-default policy enforcement, TPM-backed code signing, and compliance-ready audit reporting across the enterprise.
Server Automation
Server Automation provides powerful automation. You can use it to sequence automation actions in steps across multiple endpoints.
Virtual Endpoint Manager
HCL BigFix Virtual Endpoint Manager (VEM) enhances BigFix with centralized, unified endpoint management for hybrid cloud and data center environments, spanning virtual machines and physical endpoints. VEM delivers real-time endpoint visibility, policy-driven automation for configuration and compliance remediation, and consistent security controls to streamline IT operations, reduce risk, and strengthen regulatory compliance.
Profile Management
Profile Management is a WebUI-based feature of BigFix Lifecycle. It provides Security Administrators the capability to define and deploy security policies to Windows 10 and macOS devices.
BigFix Remediate
BigFix MCM

Target, On-demand Target, Broker, Gateway, or CLI fail to install or start on Windows

Installation or startup failures of Target, On-demand Target, Broker, Gateway, or CLI components on Windows are often caused by missing or improperly installed Microsoft Visual C++ Redistributable packages. To resolve these issues, ensure the required redistributable is installed and up to date, and follow recommended troubleshooting steps if errors persist.

All the native components require the Microsoft Visual C++ Redistributable, which must already be manually installed. However, on some systems, the installation of this required package might fail (failed to start), and the specific component cannot be installed or started. Typical errors are:

The code execution cannot proceed because VCRUNTIME140.dll was not found (e.g. Error 1920. Service BigFix Remote Control - Target (TRCTARGET). Reinstalling the program may fix this problem.
The program cannot start because api-ms-win-crt-stdio-I1-1-0.dll is missing from your computer. Try reinstalling the program to fix this problem.

To fix this problem, perform the following actions:

Update the OS to the latest version and install all required fixes available through Windows Update.
Try to run or install the Remote Control component again.

If the component installation or run keeps failing:

If a Microsoft Visual C++ Redistributable is already installed, uninstall it.
Download the Microsoft Visual C++ Redistributable from https://aka.ms/vs/17/release/vc_redist.x86.exe and install it.
Try to run or install the Remote Control component again.