Not able to reach the component

Table 1. iKnowledgeScreen: Scenario 5
Issue Description Error message ‘Not able to reach the component’ appears in job log details. “No results found” is displayed in Knowledge Analysis page.
Modules Impacted iKnowledge Screen
Probable Root Cause Duplication of keys in .cfg files present in python files

Resolution Steps:

  1. Check for existence of the file iKnowledgeScreen.conf at location <Apache_Root_Folder_Path>/conf.
  2. At the bottom of iKnowledgeScreen.conf file you will find the path to the python files as highlighted in the below figure.
    Figure 1. HCL.iAutomate.iKnowledgeScreen (cont.)
  3. Open the file IKNOWLEDGE_SCREEN.cfg from the location <highlighted_path_in_fig_128> and search for any duplicate keys present in the file. You can refer below keys for reference:
    Figure 2. HCL.iAutomate.iKnowledgeScreen (cont.)
  4. Remove the last entry that is duplicate for each key. In the above case delete the second entry of EncryptionAlgorithm = aesgcm. Similarly check for any other duplicate keys and remove the last entry and save the file.
  5. Finally restart the service named HCL.iAutomate.iKnowledgeScreen
    Figure 3. HCL.iAutomate.iKnowledgeScreen (cont.)