Could not get any response

Table 1. iKnowledgeScreen: Scenario 4
Issue Description Error message ‘Could not get any response’ appears when iKnowledgeScreen is being hit.
Modules Impacted iKnowledgeScreen
Probable Root Cause HCL.iAutomate. iKnowledgeScreen service is not running

Resolution Steps:

  1. Press Win+R, type services.msc and press Enter to open Windows Services.
    Figure 1. HCL.iAutomate. iKnowledgeScreen
  2. Find service HCL.iAutomate.iKnowledgeScreen and select it.
  3. Click Start to start the service if it’s not running already.
    Figure 2. HCL.iAutomate. iKnowledgeScreen