HCL.iAutomate.iKnowledgeScreen service is not starting

Table 1. iKnowledgeScreen: Scenario 1
Issue Description	HCL.iAutomate.iKnowledgeScreen service is not starting
Modules Impacted	iKnowledgeScreen
Probable Root Cause	Invalid “iKnowledgeScreen.conf” file content
Resolution Steps: Check for existence of the file iKnowledgeScreen.conf at location <Apache_Root_Folder_Path>/conf. For e.g. - “C:/Apache24/conf” has <Apache_Root_Folder_Path> as “C:/Apache24”. Verify the contents of file iKnowledgeScreen.conf by checking the snippet with paths to << iKnowledgeScreen_Directory>>. Verify and change the *<VirtualHost > tag with correct path entries to << iKnowledgeScreen_Directory>> as shown below. Where << iKnowledgeSearch_Directory>>** is C:/HCL.iAutomate.AdvancediKnowledge/iKnowledge_Screen” in the snippet from iKnowledgeSearch.conf. `<VirtualHost > WSGIScriptAlias / C:/ HCL.iAutomate.AdvancediKnowledge/iKnowledgeScreen /knowledge_screen_main.wsgi SSLVerifyClient require SSLVerifyDepth 10 <Directory C:/HCL.iAutomate.AdvancediKnowledg/iKnowledgeScreen> WSGIApplicationGroup %{GLOBAL} Require all granted </Directory> </VirtualHost>` Ensure that service was created through Service Account* and not through Local account. Refer to the figure below to check the status. Figure 1. HCL.iAutomate.iKnowledgeScreen If not, open Windows Command Prompt in Administrator mode and run the below command: `sc config HCL.iAutomate.iKnowledgeScreen obj= “ID” password= “PSWD” where ID is the [Domain\SA ID] and PSWD is the [Password of SA] and SA is [Service Account].` ‘Log On As’ field corresponding to the service HCL.iAutomate.iKnowledgeSearch should be changed to ‘Service Account’. Click Start to start the service.

Issue Description

Modules Impacted

iKnowledgeScreen

Probable Root Cause

Invalid “iKnowledgeScreen.conf” file content

Resolution Steps:

Check for existence of the file iKnowledgeScreen.conf at location <Apache_Root_Folder_Path>/conf.
For e.g. - “C:/Apache24/conf” has <Apache_Root_Folder_Path> as “C:/Apache24”.
Verify the contents of file iKnowledgeScreen.conf by checking the snippet with paths to << iKnowledgeScreen_Directory>>. Verify and change the <VirtualHost *> tag with correct path entries to << iKnowledgeScreen_Directory>> as shown below. Where << iKnowledgeSearch_Directory>> is C:/HCL.iAutomate.AdvancediKnowledge/iKnowledge_Screen” in the snippet from iKnowledgeSearch.conf.
```
<VirtualHost *>
WSGIScriptAlias / C:/ HCL.iAutomate.AdvancediKnowledge/iKnowledgeScreen /knowledge_screen_main.wsgi
SSLVerifyClient require
SSLVerifyDepth 10
<Directory C:/HCL.iAutomate.AdvancediKnowledg/iKnowledgeScreen>
WSGIApplicationGroup %{GLOBAL}
Require all granted
</Directory>
</VirtualHost>
```
Ensure that service was created through Service Account and not through Local account. Refer to the figure below to check the status.
Figure 1. HCL.iAutomate.iKnowledgeScreen
If not, open Windows Command Prompt in Administrator mode and run the below command:

sc config HCL.iAutomate.iKnowledgeScreen obj= “ID” password= “PSWD”
where ID is the [Domain\SA ID] and PSWD is the [Password of SA] and SA is
[Service Account].

‘Log On As’ field corresponding to the service HCL.iAutomate.iKnowledgeSearch should be changed to ‘Service Account’. Click Start to start the service.