404 Resource Not Found

Table 1. iKnowledgeScreen: Scenario 3
Issue Description Error message ‘404 Resource Not Found’ when iKnowledgeScreen is hit
Modules Impacted iKnowledgeScreen
Probable Root Cause

Paths are not correct in iKnowledgeScreen.conf

Port is not correct

Resolution Steps:

  1. If the issue is due to the incorrect paths, refer to resolution steps mentioned in Table - iKnowledgeScreen: Scenario 1 .
  2. Also, check if the correct port is being used. To identify the correct port, perform the following steps:
    • Open iKnowledgeSearch.conf
    • Search for Listen xxxx

      For Example – Here the image below shows the port set for iKnowledgeSearch component is 9000.

      #
Listen 9000
# ports, instead of the default. See also the <VirtualHost>
# directive
  3. The set port is one where iKnowledgeScreen is deployed.