Welcome
Working with System
This section describes the Data Pipeline for streamlined data flow, leveraging Customer One View for unified profiles, and orchestrating campaigns to drive targeted engagement.
Customer One View
Customer One View provides a centralized, 360-degree analysis of individual customer traits, engagement history, and real-time activities.
Profile Details Overview
The profile details section provides a unified, 360-degree view of a customer by consolidating personal, behavioral, and technical data into a single interface.

Getting Started
Welcome to the documentation for HCL CDP, where you can find information about how to install, maintain, and use this service.
Installation
Learn more about HCL CDP installation and deploying core components of the product.
Administration
Learn about how to configure, manage, and maintain HCL CDP environments. It includes details on system setup, user management, permissions, integrations, and troubleshooting, ensuring seamless operation and efficient deployment of your continuous delivery processes.
Working with System
This section describes the Data Pipeline for streamlined data flow, leveraging Customer One View for unified profiles, and orchestrating campaigns to drive targeted engagement.
- CDP Overview
  This page talks about the importance of CDP and its benefits.
- Customer One View
  Customer One View provides a centralized, 360-degree analysis of individual customer traits, engagement history, and real-time activities.
  - Demogarahic Overview
    The demographic overview provides a high-level visual summary of customer demographics and geographic distribution.
  - Searching for a Customer Profile
    Search for specific customers to view their unified profile, activity history, device information, campaign, and channel for products that the customer is associated with.
  - Profile Details Overview
    The profile details section provides a unified, 360-degree view of a customer by consolidating personal, behavioral, and technical data into a single interface.
    - Viewing Basic Details
      Access the Basic Details tab to view a customer's primary identity and contact information.
    - Basic Details and Attributes Reference
      This reference provides a detailed list of personal, contact, and technical attributes available within the unified customer profile.
  - Activity Details
    The Activity section provides a detailed chronological log of user events, engagement actions, and technical metadata captured within a specified timeframe.
  - Campaign Details Overview
    The Campaign Details tab provides a high-level summary and granular performance metrics for all marketing campaigns, including revenue, conversions, and spending for a specified date range.
- Campaigns Overview Reference
  The Campaigns overview page provides a centralized dashboard to view, filter, and monitor all marketing campaigns configured within your HCL CDP tenant.
- Campaign Channels
  Overview of supported channels in HCL CDP and core elements used during campaign setup.
- Segments Overview
  This page provides a detailed explanation of segments, their use cases, and types in the HCL CDP Marketing Automation platform. Segments allow marketers to automate user targeting, reduce manual errors, and drive higher conversions through precise audience categorization.
- Data Pipeline
  Data Pipeline enables seamless data flow by managing events, integrating data sources, and configuring destinations for unified and actionable customer insights.
- Social Engagement
  This page explains how CDP integrates with Google Ads and Facebook Ads to collect, process, and display social media performance metrics.
- Agentic Segment
  This page explains how to write effective prompts, from basic filters to advanced segmentation logic used within the Unica Platform to create CDP segments.
Insights and Actions
This section details unify real-time dashboards and AI-driven intelligence to transform data into impactful outcomes.
Integrations
HCL CDP comes with predefined APIs like get profile and data ingestion APIs.
Settings
This section allows configuring product label, setting frequency caps, and so on.
System Data Model

Profile Details Overview

The profile details section provides a unified, 360-degree view of a customer by consolidating personal, behavioral, and technical data into a single interface.

Once a user is fetched using a unique identifier, such as a profile ID or Hash Email, the system populates a comprehensive profile categorized into specialized tabs. This consolidated view allows users to understand a customer's standing without switching between different data tools.

Customer One View Landing Page

The primary landing page includes the following components:

Basic Details: Displays immediate identifiers such as Name, Gender, Age, and Location (City, State, Country).
Customer Engagement: Summarizes key performance indicators, including total Conversions, Campaigns joined, total Revenue, and total Spent.
Communication Sent by Channel: A bar chart visualizing engagement rates (Sent, Delivered, and Clicked) across channels like WhatsApp and SMS.

Customer Attributes

Clicking the See More link opens a centralized popup that allows users to toggle between detailed sub-sections without losing the context of the main profile. Information is organized into the following tabs:

Basic Summary: Focuses on core reachability, including hashed email addresses, mobile numbers, and fax numbers.
Products: Summarizes the customer's relationship with the brand by listing Products Holding List and Products Closed List.
Attributes: Contains technical identifiers such as ct_encrypted_id, CRM IDs, and behavioral flags like preferredContactTimeProbability.
Device Summary: Provides technical specifications for hardware and software, including OS Type, App Version, and Browser details for both Mobile and Web platforms.