Welcome
Working with System
This section describes the Data Pipeline for streamlined data flow, leveraging Customer One View for unified profiles, and orchestrating campaigns to drive targeted engagement.
Customer One View
Customer One View provides a centralized, 360-degree analysis of individual customer traits, engagement history, and real-time activities.
Activity Details
The Activity section provides a detailed chronological log of user events, engagement actions, and technical metadata captured within a specified timeframe.

Getting Started
Welcome to the documentation for HCL CDP, where you can find information about how to install, maintain, and use this service.
Installation
Learn more about HCL CDP installation and deploying core components of the product.
Administration
Learn about how to configure, manage, and maintain HCL CDP environments. It includes details on system setup, user management, permissions, integrations, and troubleshooting, ensuring seamless operation and efficient deployment of your continuous delivery processes.
Working with System
This section describes the Data Pipeline for streamlined data flow, leveraging Customer One View for unified profiles, and orchestrating campaigns to drive targeted engagement.
- CDP Overview
  This page talks about the importance of CDP and its benefits.
- Customer One View
  Customer One View provides a centralized, 360-degree analysis of individual customer traits, engagement history, and real-time activities.
  - Demogarahic Overview
    The demographic overview provides a high-level visual summary of customer demographics and geographic distribution.
  - Searching for a Customer Profile
    Search for specific customers to view their unified profile, activity history, device information, campaign, and channel for products that the customer is associated with.
  - Profile Details Overview
    The profile details section provides a unified, 360-degree view of a customer by consolidating personal, behavioral, and technical data into a single interface.
  - Activity Details
    The Activity section provides a detailed chronological log of user events, engagement actions, and technical metadata captured within a specified timeframe.
    - Navigating Activity Mind Map
      Use the interactive Mind Map to visualize the chronological flow of customer activities across different channels.
    - Filtering and Merging Activities
      Refine the activity view by merging channels or applying time-based filters.
    - Mind Map Toolbar Reference
      The Mind Map toolbar provides essential controls for navigating, filtering, and exporting the interactive customer activity visualization.
  - Campaign Details Overview
    The Campaign Details tab provides a high-level summary and granular performance metrics for all marketing campaigns, including revenue, conversions, and spending for a specified date range.
- Campaigns Overview Reference
  The Campaigns overview page provides a centralized dashboard to view, filter, and monitor all marketing campaigns configured within your HCL CDP tenant.
- Campaign Channels
  Overview of supported channels in HCL CDP and core elements used during campaign setup.
- Segments Overview
  This page provides a detailed explanation of segments, their use cases, and types in the HCL CDP Marketing Automation platform. Segments allow marketers to automate user targeting, reduce manual errors, and drive higher conversions through precise audience categorization.
- Data Pipeline
  Data Pipeline enables seamless data flow by managing events, integrating data sources, and configuring destinations for unified and actionable customer insights.
- Social Engagement
  This page explains how CDP integrates with Google Ads and Facebook Ads to collect, process, and display social media performance metrics.
- Agentic Segment
  This page explains how to write effective prompts, from basic filters to advanced segmentation logic used within the Unica Platform to create CDP segments.
Insights and Actions
This section details unify real-time dashboards and AI-driven intelligence to transform data into impactful outcomes.
Integrations
HCL CDP comes with predefined APIs like get profile and data ingestion APIs.
Settings
This section allows configuring product label, setting frequency caps, and so on.
System Data Model

Activity Details

The Activity section provides a detailed chronological log of user events, engagement actions, and technical metadata captured within a specified timeframe.

The Activity log is a diagnostic and analytical tool used to track individual customer journeys. It captures granular data from various sources, including website visits, app interactions, and responses to marketing campaigns. This data helps analysts understand user intent and troubleshoot technical issues related to event triggering.

Types of Logged Events

The system records two primary categories of activity:

User Events: Standard interactions such as page visits, logins, form subscriptions, and product views. Each event includes the exact timestamp and the source data pipeline.
Campaign Events: Automated responses across channels like Web Push, App Push, SMS, and WhatsApp. These include status updates such as "Delivered," "Opened," or "Clicked."

Event Metadata and Technical Details

Expanding an activity record reveals deep-dive technical information categorized into the following groups:

Technology: Displays the device type, OS version, browser type, and SDK version used when the action was performed.
Event Properties: Contains custom properties associated with the event, such as the specific Page Title, URL, and marketing UTM parameters.
Campaign Attributes: For campaign-related events, this group includes the Engagement ID, Segment ID, Journey ID, and Message ID.

Time-Based Filtering

To manage large datasets, activities can be filtered using predefined time ranges, such as Today, Yesterday, or intervals ranging from Last 7 days to Last 365 days. Custom date ranges are also supported to isolate specific interaction periods.